Customer Account Executive

Hariley Solutions West Midlands; Oldbury; On-site; GBP 26,000 - 28,000; Full time

Job summary

A company in the electrical industry is seeking a Customer Account Executive in Oldbury, offering a salary between £26,000 and £28,000 per annum. The role involves maintaining customer relationships and collaborating with Sales teams. Ideal candidates have strong communication skills and previous customer service experience. You'll work in a new state-of-the-art facility with opportunities for growth and a quarterly bonus.

Benefits

Quarterly bonus

Free onsite parking

Training and career progression

Qualifications

• Previous experience in customer service or account management is advantageous.
• Strong verbal and written communication skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).

Responsibilities

• Maintain strong relationships with existing customers.
• Follow up with customers after deliveries.
• Collaborate with Sales and Quotation teams.

Skills

Customer service experience

Strong communication skills

Organisational skills

Proficient in Microsoft Office

Job description

Customer Account Executive - Oldbury | £26,000 - £28,000 per annum

Hours: Monday to Friday, 8:30am-5:00pm (30-minute lunch)

Bonus: Quarterly company-wide bonus (at client's discretion, based on targets being met)

Benefits: Free onsite parking | Moving to a brand-new, state-of-the-art facility around Christmas

About the Company

Our client is a well-established and growing business within the electrical industry, known for providing high-quality products and exceptional customer service. They are now seeking a Customer Account Executive to join their friendly team in Oldbury.

The Role

As a Customer Account Executive, you will focus on maintaining strong relationships with existing customers. You'll contact customers after their orders have been delivered, ensuring satisfaction and encouraging repeat business.

You'll also build long-term relationships by following up at regular intervals, gathering feedback, and working closely with the Sales and Quotation teams to ensure customer needs are met.

Key Responsibilities

• Engage with existing customers to ensure satisfaction and maintain long-term relationships.
• Build trust and loyalty through consistent, high-quality service.
• Follow up with customers after deliveries and at regular intervals (1, 3, 6, and 9 months).
• Collaborate with Sales and Quotation teams to meet customer requirements.
• Record and report customer feedback, sales data, and spending trends.
• Maintain accurate records of customer interactions and follow-up activity.
• Understand and promote the company's products and services.

Requirements

• Previous experience in customer service, account management, or aftersales is advantageous.
• Background in the electrical or cable management industry is beneficial but not essential.
• Strong verbal and written communication skills with an excellent telephone manner.
• Confident in building rapport and influencing customers effectively.
• Strong organisational and administration skills.
• Proficient in Microsoft Office (Outlook, Excel, Word).
• Comfortable using social media platforms for business purposes.

Why Apply?

• Join a supportive and growing team with excellent training.
• Opportunity to take ownership of your own customer portfolio.
• Be part of a company moving into a brand-new facility near Christmas.
• Competitive salary, quarterly bonus, and genuine progression opportunities.