Customer Account Executive

CDM Recruitment; City Of London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A recruitment agency in London is seeking a Customer Account Executive to join their sales support team. The role involves managing customer accounts, processing orders, and contributing to business growth with a focus on excellent customer service. Candidates should showcase strong communication skills and a positive attitude. This position offers a competitive salary, bonuses, and opportunities for career development.

Benefits

Competitive salary with potential loyalty bonuses

Company pension scheme

On-site parking

Full training and support

Opportunities to progress

Regular Monday to Friday hours

Qualifications

• Experience in customer service, account handling, or sales preferred.
• Ability to prioritise tasks in a fast-paced environment.
• Genuine interest in helping customers.

Responsibilities

• Manage and grow relationships with customers.
• Handle inbound calls and enquiries professionally.
• Discuss pricing and process customer orders accurately.
• Identify sales opportunities to contribute to business growth.
• Collaborate with internal teams for customer satisfaction.

Skills

Excellent verbal and written communication skills

Strong organisational skills

Professional telephone manner

Self-motivated approach

Attention to detail

Job description

Overview

Are you an excellent communicator with a proactive mindset and a passion for delivering exceptional customer service? We're looking for a driven and enthusiastic Customer Account Executive to become a vital part of a busy and fast-paced sales support team.

This role is ideal for someone looking to grow within a supportive company environment that values initiative, teamwork, and long-term career development.

Role Overview

As a Customer Account Handler, you'll be the first point of contact for a broad range of customers, helping to manage accounts, process enquiries and orders, and ensure every customer interaction is smooth, helpful, and commercially focused.

Responsibilities

• Managing and growing relationships with new and existing customers
• Handling inbound calls, emails, and enquiries in a timely and professional manner
• Discussing pricing, quotes, and tenders with confidence and clarity
• Accurately processing customer orders and tracking them through to delivery
• Identifying sales opportunities and contributing to business growth
• Collaborating closely with internal teams to ensure customer satisfaction
• Delivering exceptional service and maintaining a strong understanding of products and pricing

What We're Looking For

We\'re looking for someone with energy, attention to detail, and a genuine interest in helping customers. You don\'t need to come from the same industry just a great work ethic and attitude.

Qualifications

• A professional, confident telephone manner
• Excellent verbal and written communication skills
• Strong organisational skills and the ability to prioritise tasks
• A self-motivated and adaptable approach to problem-solving
• Experience in customer service, account handling, or sales (preferred but not essential)

What’s on Offer

• Competitive salary with potential loyalty bonuses
• Company pension scheme
• On-site parking
• Full training and support
• Opportunities to progress within a growing business
• Monday to Friday hours - No weekends, no late shifts