Customer Account Coordinator

Teamwork Partnership Ltd; Middleton on the Wolds; On-site; GBP 28,000 - 30,000; Full time

Job description

Job Summary
Teamwork Partnership is currently seeking a detail-oriented and proactive Account Coordinator to join one of their clients dynamic team. The successful candidate will play a crucial role in managing client accounts, ensuring exceptional service delivery, and fostering strong relationships with clients. This position requires excellent communication skills and the ability to analyse client needs effectively while identifying opportunities for upselling our services.

Duties

1. Serve as the primary point of contact for assigned client accounts, addressing inquiries and resolving issues promptly.
2. Maintain accurate records of client interactions, including data entry into the company's CRM system.
3. Analyse client data to identify trends and opportunities for upselling additional services or products.
4. Communicate effectively with clients via phone, email, and in-person meetings, ensuring a professional approach at all times.
5. Collaborate with internal teams to ensure seamless service delivery and client satisfaction.
6. Prepare reports on account status and performance metrics for management review.
7. Assist in onboarding new clients by providing necessary information and support during the transition process.
8. Establish strong relationships with their wholesale customer base, providing high levels of service and support while seeking the best returns on a daily basis.
9. Negotiate strongly and intelligently on a daily basis in these competitive markets.
10. Start the day by reviewing the daily production program to identify any shortages or weight banding issues, liaising with the Live program manager for resolution.
11. Make informed decisions to manage customer expectations on weights and shortages based on the plan information.
12. Process incoming orders via email and phone starting from 7.00am, ensuring swift updates for the production team.
13. Manage stock control as a significant part of the role, with full responsibility for all stocks.

Skills

1. Proficiency in English is essential.
2. Strong data entry skills with attention to detail to maintain accurate records.
3. Excellent communication skills, both verbal and written, with a focus on phone etiquette.
4. Ability to analyse data effectively to inform decision-making and identify upselling opportunities.
5. A proactive approach to problem-solving with strong organisational skills.
6. Experience in customer service or account management is an advantage but not mandatory.

Hours of work: 8.00am till 4.30pm Monday to Friday

This role offers an exciting opportunity for individuals looking to develop their careers in account management within a supportive environment that values growth and professional development.

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Work Location: In person