Customer Account Coordinator

Thurlow Resource Solutions; Cambridgeshire and Peterborough; On-site; GBP 26,000 - 27,000; Part time

Job summary

A well-established manufacturer in St Ives is seeking a Part-Time Customer Account Coordinator. The role involves providing exceptional customer service, managing accounts with UK and international clients, and streamlining order processes. Ideal for someone with proven customer service experience and strong organizational skills. The position offers 25 days of holiday, a profit share scheme, and potential for hybrid work.

Benefits

25 days holiday (pro-rata) plus bank holidays

Discretionary profit share scheme

Life assurance and workplace pension

Wellbeing support programme

Career development opportunities

Qualifications

• Proven experience in a customer service or account coordination role, preferably within manufacturing.
• Confident using ERP/CRM systems and MS Office.
• Excellent attention to detail and strong organizational skills.

Responsibilities

• Deliver professional customer support to internal teams and clients.
• Manage relationships with distributors and direct customers.
• Process quotes and orders using the company's ERP system.

Skills

Customer service experience

Strong communication

Attention to detail

Organizational skills

Proactive problem-solving

Tools

SAP

Salesforce

Epicor

MS Office

Job description

Part-Time Customer Account Coordinator
Salary: GBP26,000 GBP27,000 pro-rata (30 hours per week flexible between 8:30am and 5pm)
Location: St Ives, Cambridgeshire PE27

Are you passionate about building and growing customer relationships while delivering exceptional service? We are proud to be working with a well-established, award-winning manufacturer based in St Ives, Cambridgeshire, known for bespoke engineered products supplied globally. As the business expands, they re looking for a proactive Customer Account Coordinator to join a friendly, collaborative team.

In this part-time role with long-term potential, you ll play a pivotal role in managing customer accounts, identifying growth opportunities, and supporting internal teams to ensure smooth order processing and global shipping coordination. Working closely with the Sales Office Manager and international colleagues, you ll help drive customer satisfaction and contribute to the company s continued success.

Key Responsibilities

• Delivering professional, friendly customer support to both internal teams and external clients
• Managing and nurturing relationships with UK and international distributors and direct customers
• Proactively following up on quotes and ensuring customer satisfaction
• Handling inbound enquiries via phone and email with efficiency and accuracy
• Processing quotes and orders using the company s ERP system
• Coordinating with the production team to ensure on-time delivery
• Organising global shipments and managing export documentation
• Identifying opportunities for process improvements and enhanced customer service

About You

• Proven experience in a customer service or account coordination role, preferably within manufacturing
• Strong communicator who enjoys building lasting customer relationships
• Excellent attention to detail and strong organisational skills
• Experience using ERP/CRM systems such as SAP, Salesforce, or Epicor
• Confident using MS Office, able to multi-task and adapt quickly to changing priorities
• A proactive problem-solver with a positive, team-oriented mindset

What We Offer

• 25 days holiday (pro-rata) plus bank holidays
• Discretionary profit share scheme
• Life assurance and workplace pension
• Fresh fruit and hot/cold drinks provided daily
• Wellbeing support programme
• Career development and development opportunities across our global business
• Potential for hybrid working

Join a business where people are genuinely valued, supported, and encouraged to thrive. If you re looking for a rewarding part-time opportunity in a company that makes a real difference worldwide, we d love to hear from you.