Customer Account Co-ordinator

Copperfield Recruitment Ltd; Padworth; On-site; GBP 30,000 - 35,000; Full time

Job summary

A recruitment agency in Padworth is seeking a Customer Account Co-ordinator to join their support function. You will handle customer enquiries and manage sales orders, ensuring smooth operations within the team. Ideal candidates will possess excellent organisational abilities, attention to detail, and experience in a similar role. The position offers a competitive salary, generous annual leave, and opportunities for career development.

Benefits

33 days annual leave

Competitive salary

Workplace pension

Death in Service benefit

Early finish every Friday

Opportunities for career growth

Qualifications

• Ability to juggle multiple priorities and meet deadlines.
• Previous experience in Sales Administration or similar role.

Responsibilities

• Process sales orders accurately and efficiently.
• Act as first point of contact for customer enquiries.
• Update CRM with sales activities and customer details.
• Support events and trade shows alongside sales teams.
• Keep diaries up to date for customer follow-ups.

Skills

Excellent organisational skills

Attention to detail

Strong IT skills

Customer-first mindset

Problem-solving approach

Tools

CRM

Job description

Customer Account Co-ordinator- £30,000 – £35,000 + bonus based in Padworth, Reading

Are you highly organised, detail-driven, and great with people? We’re looking for a Customer Account Co-ordinator to become a key part of our growing support function. You’ll be working closely with a small, friendly team, making sure everything runs smoothly behind the scenes and helping deliver the best possible service to our customers.

This is a varied role where no two days are the same — from handling customer enquiries and updating the CRM, to supporting events and trade shows, you’ll be right at the heart of the action.

What You’ll Be Doing

• Making sure all sales orders are processed accurately and efficiently
• Acting as the first point of contact for customer calls and enquiries
• Updating the CRM system with sales activities, customer details, and pipeline data
• Supporting meetings, events, and trade shows alongside the sales and marketing teams
• Keeping diaries up to date and ensuring customer follow-ups are never missed
• Pitching in with wider admin tasks to keep the team running smoothly

What We’re Looking For

• Excellent organisational skills and attention to detail
• Ability to juggle multiple priorities and meet deadlines
• Strong IT skills and confidence with business systems (CRM experience a bonus)
• A proactive, problem-solving approach and a genuine customer-first mindset
• Previous experience in a Sales Administration, Sales Support, or similar role

What’s in It for You

• 33 days annual leave (including bank holidays)
• Competitive salary and workplace pension
• Death in Service benefit for peace of mind
• Early finish every Friday to kick-start your weekend
• Clear opportunities to grow and develop your career

Unfortunately due to the volume of applications we receive, if Copperfield Recruitment Ltd has not contacted you within five days of your application then please assume you have been unsuccessful on this occasion.

Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found at our website and therefore give us consent to contact you.

Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.