Customer Account Assistant

Sanctuary Group; King's Sutton; On-site; GBP 28,000; Full time

Job summary

A renowned housing association in Banbury is seeking a Customer Account Assistant to manage customer revenue accounts and provide financial guidance. The ideal candidate will have prior experience in account management and possess excellent communication and negotiation skills. This position offers a salary of £27,880 per annum along with various benefits including annual leave and a pension scheme.

Benefits

25 days annual leave plus public holidays

Pension scheme

Life Assurance

Employee Advice Service

Cycle to Work scheme

Voluntary health plans

Employee discounts

Wellbeing support

Employee recognition scheme

Qualifications

• Previous experience in an account management role or similar is required.
• Excellent communication and negotiation skills are needed.
• Ability to work to deadlines and prioritize workloads is crucial.
• Strong interpersonal and customer care skills are necessary.
• Proficient user of Microsoft packages is essential.

Responsibilities

• Make contact with homeowners regarding monies owed.
• Provide first contact resolution and identify future learning opportunities.
• Deliver high-quality customer account management.
• Ensure effective income advisory service in line with policies.
• Develop and maintain relationships with customers and colleagues.

Skills

Communication skills

Negotiation skills

Interpersonal skills

Customer care skills

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Overview

We have opportunities for Customer Account Assistants to join our Homeownership Income team, based in Banbury. The main purpose of these roles is to review customer revenue accounts, providing early intervention, advice and guidance for customers in financial difficulty in line with the Housing Services Operational Plan and the wider aims of the Group.

Responsibilities

• Making contact with Homeowners in respect of monies owed
• Aiming to provide first contact resolution and the identification of future learning opportunities
• Delivering high quality customer account management engaging at the earliest opportunity
• Ensuring the provision of an effective income advisory service in line with prescribed policies and practices
• Developing and maintaining relationships with customers and colleagues and across Housing to ensure the effective management of housing related services

Qualifications

• Previous experience in an account management role (or similar)
• Excellent communication and negotiation skills
• Previous experience of working to deadlines and prioritising workloads
• Excellent interpersonal and customer care skills
• Proficient user of Microsoft packages including Word, Excel, Outlook and Teams

View more detail about what it\'s like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team

Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers\' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary\'s commitment to our Disability Confident employer status. Building Equality and Diversity Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers. We work closely with the Home Office in order to prevent illegal working. Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.

We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people\'s lives.

Benefits

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays (pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Employee discounts
• Wellbeing support and tools
• Employee recognition scheme
• Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
• £27,880 per annum