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Vanquis Bank is seeking a Customer Operations professional to manage complex customer interactions in a hybrid work environment. This role is centered on delivering excellent customer outcomes by guiding and supporting customers, particularly those facing financial difficulties. The successful candidate will demonstrate strong communication and analytical skills while enhancing the overall customer experience.
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Working Pattern: Our working style is hybrid, with an emphasis on collaborative work, typically 1 to 3 days per week in our offices.
Benefits: Discretionary annual bonus, 25 days holiday (up to 30 days based on service), pension scheme with matched contributions up to 10%, 2 paid days for volunteering, enhanced maternity pay (post-probation), 4 weeks paid paternity leave, LinkedIn Learning access, Snoop Premium, Private Medical Insurance.
We encourage applicants to apply even if they don't meet all criteria; your unique strengths and eagerness to learn are valued.
You and Your Team:
You will report to the Customer Operations Associate Lead. Your role involves managing complex customer interactions across multiple channels, specializing in a specific product area of VBG, to support customers effectively throughout their journey with us.
You will understand all aspects of the customer journey and use your expertise to deliver excellent customer outcomes aligned with business and regulatory standards.
Daily Responsibilities:
Preferred Skills:
Interview Process:
The process typically takes up to 4 weeks, with flexibility to accommodate your availability. Background checks are required for employment offers, including criminal, credit, fraud, and references.
Work Flexibility: We support part-time work and flexible arrangements to help balance your commitments and work-life needs.
Why Work for Us?
We are Vanquis Banking Group, a FTSE All Share company established in 1880, serving 1.75 million UK customers through Vanquis, Moneybarn, and Snoop. Our purpose is to provide caring banking that enables our customers to make the most of life’s opportunities.
We prioritize our colleagues' well-being by offering competitive salaries, benefits, recognition schemes, pension schemes, and development opportunities. We are committed to supporting your career growth from day one.
Equal Opportunity Statement
We celebrate diversity and are committed to creating an inclusive environment where everyone can thrive. We value your unique background and experiences, which help us serve our customers better and fulfill our mission to improve everyday lives.