Customer Account Administrator

4Com Plc; Bournemouth; On-site; GBP 25,000; Full time

Job summary

4Com Plc, a leading telecoms company, seeks a Customer Account Administrator in Bournemouth. This key role involves supporting client management and sales operations, requiring strong organizational and communication skills. Benefits include a competitive salary, holiday entitlement, and opportunities for progression. Join us today to grow your career in a fast-paced environment.

Benefits

Competitive salary of up to £25,000

24 days holiday + bank holidays

Refer a friend scheme

Vodafone advantage discount

Monthly company targeted draw

Company pension

Discounted gym membership

Employee assistance programme

Qualifications

• Excellent communication skills, both face-to-face and on the phone.
• Strong customer service skills and high-level administration.
• Proficient in Windows-based packages.

Responsibilities

• Manage ongoing client communications and responses.
• Provide support to Customer Sales Account Managers.
• Quoting for additional equipment.

Skills

Customer Service

Communication

Organizational Skills

Attention to Detail

Teamwork

IT Skills

Job description

Social network you want to login/join with:

Customer Account Administrator, Bournemouth

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Client:

4Com Plc

Location:

Bournemouth, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

9656e7bd1909

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a highly organised Customer Account Administrator to join the team.

As a Customer Account Administrator, you will play an important role for the ongoing management of our existing client base. You will provide reactive support to the Customer Sales Account Managers, enabling them to concentrate on booking consultation appointments with a view to upselling our existing customers.

You will also be responsible for quoting for any additional equipment for our customers who we were unable to upsell through our Account Management team. Please note, this role is office-based 5 days a week in Bournemouth.

We are 4Com; an award winning, market leading telecoms company that are currently going through an exciting period of growth. We are seeking a highly organised Customer Account Administrator to join the team.

As a Customer Account Administrator, you will play an important role for the ongoing management of our existing client base. You will provide reactive support to the Customer Sales Account Managers, enabling them to concentrate on booking consultation appointments with a view to upselling our existing customers.

You will also be responsible for quoting for any additional equipment for our customers who we were unable to upsell through our Account Management team. Please note, this role is office-based 5 days a week in Bournemouth.

Benefits for a Customer Account Administrator choosing to work with 4Com include:

A competitive salary of up to £25,000 per annum.

An exciting role with future progression opportunities.

24 days holiday + bank holidays. (Increasing by 1 day each year)

Refer a friend scheme.

Vodafone advantage discount.

Monthly company targeted draw and incentivised lunches.

Company pension.

Discounted gym membership.

Employee assistance programme.

In return for this, we are looking for someone who:

Can thrive in a fast-paced role that requires excellent communication skills both face to face and on the phone.

Has strong customer service skills as well as high-level administration.

Is organised and has a high attention to detail.

Can work as part of a team, maintaining a good supportive relationship with team members and all other staff.

Possess IT skills and have a working knowledge of Windows-based packages.

Holds a positive and a ‘can do’ attitude to all tasks presented to them

What would I be doing as a Customer Account Administrator at 4Com?

Produce sales packs with customer details for booked appointments on behalf of the sales executives

Complete costing sets using sensitive commercial information to assess the viability of upselling.

Identify opportunities to upgrade customers and communicating to customer sales account managers.

Contacting customers on reactive enquiries for additional equipment, quoting and providing information and guidance based on their requirements.

Propose finance through select leasing companies, communicating acceptance or limitations to the Customer Account Managers.

Should you feel that this role is your ideal next job opportunity, please get in touch with us today.

Please note, full ‘Rights to Work in the UK’ checks will be completed during the interview process.