Customer Access Advisor

Coastline Housing Ltd; Redruth; On-site; GBP 25,000; Part time

Job summary

A charitable social landlord in Cornwall is seeking a dedicated Customer Access Advisor to provide outstanding customer service and first-point resolutions. The role involves handling telephone inquiries, managing urgent situations, and resolving issues efficiently. Candidates should have strong customer service experience, problem-solving abilities, and proficiency in Microsoft applications. This part-time position offers training, development, and various benefits, including a pension scheme and healthcare plan.

Benefits

33 days holiday including Bank Holidays

Continuous training and development opportunities

Defined Contribution pension scheme with employer match

Healthcare cashback plan

Health and wellbeing program

Cycle to work scheme

Discounts on a range of products and services

Qualifications

• Previous experience in customer service roles, preferably in a similar industry.
• Strong problem-solving abilities and the capacity to work independently.
• Proficient IT skills, including knowledge and experience of a range of Microsoft applications.
• Experience working with digital information, social media and systems.
• Excellent written and verbal communication skills.

Responsibilities

• Deliver outstanding customer service and provide first-point resolution for customers and stakeholders.
• Handle a high volume of telephone calls with professional and effective communication.
• Utilise your initiative to manage urgent situations and problem-solve to achieve timely outcomes.

Skills

Customer service experience

Problem-solving abilities

Proficient IT skills

Excellent written communication

Effective communication

Tools

Microsoft applications

Job description

Overview

Salary: Circa £24,242 per annum pro rata

Hours: 20 hours per week, Monday to Friday – 1pm to 5pm.

We are seeking a dedicated Customer Access Advisor to join our team. The successful candidate will be responsible for delivering outstanding customer service and providing first-point resolution for our valued customers and stakeholders. This is an exciting role which will give you a real insight into each and every aspect of Coastline, with each day presenting unique challenges and experiences.

Responsibilities

• Deliver outstanding customer service and provide first-point resolution for customers and stakeholders.
• Handle a high volume of telephone calls with professional and effective communication.
• Utilise your initiative to manage urgent situations and problem-solve to achieve timely outcomes.

Qualifications

• Previous experience in customer service roles, preferably in a similar industry.
• Strong problem-solving abilities and the capacity to work independently.
• Proficient IT skills, including knowledge and experience of a range of Microsoft applications.
• Experience working with digital information, social media and systems.
• Excellent written and verbal communication skills.

What Coastline offers

• 33 days holiday including Bank Holidays
• Continuous training and development opportunities
• Option to purchase additional annual leave
• Defined Contribution pension scheme, employer matches up to 8.3%
• Healthcare cashback plan, including dental & eyecare
• Health and wellbeing program, including access to EAP, Thrive Mental Wellbeing app and company sick pay after 1 year’s service
• Cycle to work scheme
• Discounts on a range of products and services

About Coastline

Coastline Housing is a charitable social landlord serving Cornwall. We are a leading provider of housing and support in Cornwall, including social housing, shared ownership and rent to buy options. Our Extra Care scheme in Redruth supports older people, and our services assist those experiencing homelessness.

We are accredited with Investors in People Gold and a Disability Confident Leader, prioritising people in our approach to work.

Application and deadlines

Anticipated closing date: 8 October 2025
Anticipated interview date: TBC
Please note we may close this vacancy earlier if response is high, so apply promptly.

How to apply: upload your CV and covering letter. Use the covering letter to demonstrate how you meet the competencies and skills required for this role and why you are a good fit for Coastline.