Customer, 3rd Party Liaison Officer

United Living Group; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in sustainable development is looking for a Customer, 3rd Party Liaison Officer. This role involves managing client communications, ensuring timely updates, and coordinating appointments. Ideal candidates will have strong organizational and communication skills, with a focus on stakeholder management.

Qualifications

• At least 2 years of relevant administration experience.
• Experience in customer or 3rd party liaison.

Responsibilities

• Prepare, review, and monitor appointments and visits.
• Liaise with clients and the wider team via email and telephone.

Skills

Communication

Organizational

Analytical

Attention to detail

Multitasking

Tools

Microsoft Project

Job description

United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future:

• United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces.
• United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future.
• United Living New Homes: Providing build-to-rent and affordable housing solutions to address community housing challenges.
• United Living Connected: Connecting people through fixed-line and mobile infrastructure, enabling seamless communication in today's digital age.

Job Description

We are seeking a Customer, 3rd Party Liaison Officer. Your daily responsibilities will include preparing, reviewing, and monitoring appointments, visits, and completions to ensure adherence to deadlines and timescales. You will liaise with clients and the wider team, ensuring all relevant parties are informed of the latest updates. Daily contact via email and telephone is required.

Qualifications

• At least 2 years of relevant administration experience
• Experience in a planning role is beneficial but not essential
• Experience in customer or 3rd party liaison
• Understanding of stakeholder management
• Knowledge of Microsoft Project and similar software
• Excellent analytical, communication, and organizational skills
• Attention to detail and ability to multitask
• Previous Highways authority experience is advantageous but not essential