Customer, 3rd Party Liaison Officer

United Living Group; St Albans; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer, 3rd Party Liaison Officer to enhance communication and coordination among stakeholders. In this role, you will manage appointments and ensure timely updates to clients and team members. Your organizational and communication skills will be vital as you navigate daily interactions via email and phone. This position offers a unique opportunity to contribute to a sustainable future while working within a dynamic team environment. If you are detail-oriented and thrive in a fast-paced setting, this role is perfect for you.

Qualifications

• 2+ years of relevant administration experience required.
• Understanding of stakeholder management is essential.

Responsibilities

• Prepare, review, and monitor appointments and visits.
• Liaise with clients and ensure all parties are updated.

Skills

Analytical Skills

Communication Skills

Organizational Skills

Stakeholder Management

Attention to Detail

Multitasking

Education

Relevant Administration Experience (2+ years)

Experience in Planning Role

Highways Authority Experience

Tools

Microsoft Project

Job description

United Living Group is a collection of four businesses dedicated to creating a connected, sustainable future:

• United Living Property Services: Revitalizing homes and communities through the regeneration of living spaces.
• United Living Infrastructure Services: Delivering resilient infrastructure for a stable and functional future.
• United Living New Homes: Providing build-to-rent and affordable housing solutions to address community housing challenges.
• United Living Connected: Connecting people through fixed-line and mobile infrastructure, enabling seamless communication in today's digital age.

Job Description

As a Customer, 3rd Party Liaison Officer, your day-to-day tasks will include preparing, reviewing and monitoring appointments, visits and completions to ensure adherence to the deadlines and timescales, liaising with the client and wider team, ensuring all relevant parties are informed of the latest updates. You will be required to make contact via email and telephone on a daily basis.

Qualifications

• 2+ years of relevant administration experience
• Experience in a Planning role would be beneficial but not essential
• Experience in a customer/3rd party liaison field
• Understanding of and experience in Stakeholder management
• Knowledge of Microsoft Project and other similar software programs
• Excellent analytical, communication, and organizational skills
• Attention to detail and the ability to multitask
• Previous Highways authority experience would be advantageous but not essential