Custody Support Worker - (HMP Eastwood Park)

Seetec Group Ltd.; United Kingdom; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading social care organization in the UK seeks a Custody Support Worker to assist participants in correctional settings. The role involves providing motivational support, managing caseloads, and collaborating with mentors. Ideal candidates have experience in probation or social care and excellent communication skills. A competitive salary of £24,650 to £29,000 is offered, along with various benefits including annual leave, a pension plan, and healthcare plans.

Benefits

25 days annual leave + Bank Holidays

Healthcare Cash Plan

Pension scheme

Qualifications

• Ideally have experience in probation or social care.
• Confident working with a diverse range of people.
• Coaching/mentoring skills are a plus.

Responsibilities

• Manage a caseload of participants and provide support.
• Collaborate with volunteer peer mentors.
• Ensure effective case management and safeguarding.

Skills

Experience in probation or social care

Ability to motivate

Excellent communication skills

Job description

Job Role

We have an exciting opportunity for a Custody Support Worker to join our CFO Evolution team. You’ll be required to carry out tasks for a caseload of participants in a correctional setting, starting with the first engagement and evaluation. Participants will receive motivational support and direction to help them stay engaged throughout the duration of their sentence. You'll provide both group work and one-on-one interventions to help participants overcome obstacles and reintegrate into their communities, preparing for a seamless pre-release and community integration.

Our successful candidate will ideally have experience in probation or social care, or experience working within the criminal justice sector. We value candidates who are confident working with a diverse range of people and backgrounds and who can coach/mentor others.

This is a rewarding opportunity that will allow you to help participants change their lives. In return for your dedication, knowledge and commitment, we offer a competitive salary of £24,650 - £29,000 per annum (dependent on experience) with the following benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy an additional 5 days)
• 2 Volunteer Days
• Pension - 5% Employee 5% Employer
• Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual salary pay review
• Refer a friend scheme
• Free access to Benefit Hub - an online portal with access to a wide range of retail discounts, cycle to work scheme, and additional voluntary benefits

Interested? There’s an easy-to-apply route below to upload your CV. If you need any further information, contact our Internal Recruitment Team on 01702 595200.

Communities and Education Division is part of an employee-owned organisation. We pride ourselves on our sense of community and the impactful work we do across the UK and Ireland. People are at the front, center and heart of every service we provide.

What it means to be employee-owned.

What our people say.

Location: HMP Eastwood Park
Hours: 37 Hours per week
Contract: Permanent
Closing Date: 10 October 2025

Key Responsibilities

• Meet individual performance targets and contribute towards team performance targets in line with contractual requirements.

• Collaborate with volunteer peer mentors to manage your caseload and connect participants with resources for housing, substance use, physical and mental health, etc.

• Contribute to a learning environment where colleagues develop their skills and share best practice.

• Ensure effective case management and co-ordination of risk with safeguarding of adults and children. This includes timely notification of concerns regarding changes in risk to the Probation Service and adherence to policies and procedures to manage risk.

• Ensure all contractual targets are met.

Skills and Experience

• IAG Level 3 - desirable

• Experience managing a caseload of participants - desirable

• Knowledge of inputting and retrieving electronic data and maintaining computer-based information systems in an accurate, timely manner; experience in a target-driven environment

• Excellent verbal, non-verbal and written communication skills, including the ability to relate to people at all levels and in a variety of settings

• Ability to motivate and sustain engagement of individuals.

Additional Information

Communities and Education Division is the Justice and Social Care division of Seetec, delivering tailored support to participants across a range of contracts, including CFO Activity Hubs, Accommodation, Personal Wellbeing and Approved Premises. We believe everyone should have the opportunity to build a better future, regardless of past choices or challenges.

We are committed to combining knowledge, skills and talents across the justice and social care sectors to deliver services and interventions that help individuals desist from offending, reintegrate into their communities, and address barriers to work.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults. All staff are expected to uphold this commitment in conjunction with the requirements of the Prevent Duty and promoting modern British values. You may be required to process a Disclosure and Barring Service (DBS) check. Seetec supports the recruitment of ex-offenders and will not discriminate. Our policy on Ex-Offenders is available on our website under About us.

Seetec is an equal opportunities employer and encourages applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy and maternity.

Provider

Description

Enabled

SAP as service provider

• "route" is used for session stickiness
• "careerSiteCompanyId" is used to send the request to the correct data centre
• "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor