Custody Support Assistant

Surrey and Sussex Police; London; On-site; GBP 26,000 - 30,000; Full time

Job summary

Join a leading police force in London as a key member of the Criminal Justice team. In this full-time role, you will support investigations and ensure the operational state of custody facilities. This position requires strong communication skills and the ability to work in a team. You will be involved in maintaining high standards of detainee care and will need to travel between various locations. The role offers flexible working arrangements and numerous benefits.

Benefits

Career progression

Contributory pension scheme (LGPS)

Generous annual leave allowance

Discounts for everyday spend

On-site gyms and sports clubs

Generous parental leave

Financial and mental wellbeing support

Discounted contributory healthcare scheme

Qualifications

• Good communicator and team player required.
• Must have GCSE in Maths and English.

Responsibilities

• Support investigations and maintain custody facilities.
• Handle enquiries from partner agencies and maintain good communication.

Skills

Communication

Teamwork

Problem Solving

Education

GCSE C and above in Maths

GCSE C and above in English

Tools

Microsoft Office

Job description

Vacancy Information

Division / Department - Criminal Justice

Grade - Grade D

Status - Full Time or Happy to Talk Flexible Working

Contract Type - Permanent

Salary Grade Range - £26,162 - £29,670

Working Hours - 36.0 Hours per Week

Shift Allowance - No

Politically Restricted - Yes

Location - Forcewide

The starting salary for this role will usually be at the bottom of the salary range and will be pro-rata if the working hours are less than full time.

Chief Constables' Message

We really welcome your interest in joining our Police Force. It is a privilege to lead the teams in Surrey Police and Sussex Police who continuously work selflessly and tirelessly in order to keep people in our counties safe.

We are looking for talented and inspirational people who put the needs of the public at the heart of everything that they do and who want to make a difference. If you feel you are that person then we want to hear from you.

We wish you all the very best with your application.

Chief Constable Tim De Meyer & Chief Constable Jo Shiner

The Role & Key Responsibilities

From your first day with us, you will be part of a policing family making a real difference. Our mission is to identify and protect vulnerable people, prevent and respond to harm, and keep people safe.

In this varied and responsible role, you will support investigations by ensuring all custody facilities remain operational, stocks are maintained, and visual/audio recordings are produced in evidence as required by investigating officers and leadership.

Surrey Police pride ourselves on detainee care, and your oversight of facilities is central to this mission.

Based at Salfords, Staines, or Guildford, you must be able to travel as cover may be required at a second location or at short notice. Travel expenses will be reimbursed at the force rate.

You will often deal with inquiries from partner agencies, suppliers, solicitors, and officers, requiring good communication skills, prioritization, and a working knowledge of computer systems, especially Microsoft Office and CCTV/audio-visual systems.

Skills & Experience

Essential qualities include being a good communicator and team player. You will work closely under supervision, engaging with diverse individuals. Qualities such as being firm but fair, compassionate, humorous, problem-solving, and self-starting are vital.

Qualifications required:

• GCSE C and above in Maths/Level 2 equivalent
• GCSE C and above in English/Level 2 equivalent

Why Work With Us?

We support flexible working, including job shares and part-time options, to help balance work and personal commitments. We promote agile working, allowing you to manage your diary and work remotely where possible.

Our benefits include:

• Career progression
• Contributory pension scheme (LGPS)
• Generous annual leave
• Discounts for everyday spend
• On-site gyms and sports clubs
• Parental leave
• Wellbeing support
• Healthcare scheme

Further Information

This role requires high integrity and security vetting. You must hold a valid driving license and have access to a personal vehicle, as travel between sites will be necessary with expenses paid.

For more details, please contact us. This is a politically restricted role; see the relevant policy for details.

Diversity Statement

We value diversity and strive for an inclusive workplace. We are committed to fairness, anti-racism, and reflecting the communities we serve. We welcome applications from all backgrounds and identities.

Additional Information

After applying, you will receive a confirmation email. Please check spam folders. The role may be withdrawn if internal redeployment takes precedence. Some vacancies are available only internally, others externally, depending on the unit.