Custody Middle Office Client Facing Team - Senior Associate

J.P. Morgan; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading global financial institution is seeking a Senior Associate for the Custody Operations Team in London. This role involves managing day-to-day client interactions, delivering operational expertise, and building strong relationships with clients. Ideal candidates have a strong understanding of Corporate Actions and experience in customer relationship management. This position offers a dynamic environment focused on continuous improvement and excellence in service delivery.

Qualifications

• Good industry/product knowledge of Corporate Actions is essential.
• Experience in managing customer relationships focusing on operational tasks.
• Self-motivated, flexible, and adaptable.

Responsibilities

• Provide direct client support across a variety of products.
• Build relationships with clients for excellent service.
• Perform root cause analysis for questions and issues.

Skills

Industry knowledge of Corporate Actions

Customer relationship management

Analytical skills

Time management skills

Interpersonal skills

Job description

Explore an exciting opportunity to engage with clients and grow your career with one of the world’s largest financial institution!

As a Custody Middle Office Client Facing Team - Senior Associate in the Custody Operations Team, you will playa vital role in the day to day management of the Custody Middle Office. You will act as a single point of contact for client’s in respect of their Trade, Cash and Asset Servicing enquiries.

The Security Services business delivers investor solutions to help institutional client protect their portfolios, optimize their efficiency and maximize opportunities in diverse global markets. We support clients across a global custody network spanning 100 markets, with custody and asset servicing, fund accounting and administration, alternative investment services, integrated analytics, agency lending, collateral management and depositary receipt solutions. Our global clients include; Asset/Fund Managers, Asset Owners, Bank and Broker-Dealers, Hedge Funds and Alternative Investors, Insurance and GSEs (Government Sponsored Enterprise).

Job responsibilities

• Works as part of a global team which provides direct client support across a wide variety of products and markets
• Builds strong internal and external working relationships and partnerships with J.P.Morgan clients and operational teams to ensure we provide the best in class service offering
• Provides value add client service and operational subject matter expertise for Asset Servicing as well as Cash, FX and Trade enquiries
• Performs root cause analysis of Asset Servicing such as COAC's (Common Corporate Actions) and Income, Cash, FX and Trade issues / enquiries for internal and external stakeholders and reviews opportunities to encourage them to utilise J.P.Morgan offered products for self-serviceable opportunities
• Identifies of opportunities to reduce client enquiries, improves client STP (Straight-through processing) rates for cash, FX, Asset Servicing and trade instructions, focuses on manual fax reduction and the removal of any bespoke client processes

Required Qualifications, Skills and Capabilities

• Good industry/product knowledge of Corporate Actions is essential
• Experience in managing customerrelationships, with a focus on operational tasks and relationship management
• Self-motivated, flexible, innovative, adaptable and analytical
• Excellent prioritisation, planning, organisational and time management skills
• Excellent interpersonal skills, confident at interacting with and communication with internal and external parties
• Ability to multitask and work in a fast paced environment
• A mindset focused on continuous improvement, with the ability to identify opportunities for process enhancements and implement changes effectively.

Preferred Qualifications, Skills and Capabilities

• Some industry/product knowledge in Trades or Cash would be advantageous
• Experience in the banking or financial services industry, particularly within a commercial or investment banking environment.
• Strong analytical and problem-solving skills, with the ability to assess complex situations and develop effective solutions.
• Familiarity with banking software and systems, as well as proficiency in using data analytics tools to drive decision-making.