Cusomer Adviser - Skiing holiday travel agent

Job Description:

In order to help facilitate our continued development, we are looking to recruit a new Travel Executive to join the Get Me To The Alps team. Applicants must demonstrate intelligence, ability to work under pressure, and a willingness to go the extra mile. Ski experience is desirable but not essential, as we can provide excellent training and guidance on all aspects of the role.

Key requirements:

• Some ski experience, at least one skiing holiday
• Computer skills, including:
• Fast and accurate typing skills; high standard of grammar and spelling due to email contact with customers
• Efficiency at multi-tasking on a computer; proficiency in Excel, Word, and PowerPoint
• Attention to detail and accuracy
• Excellent telephone manner
• Strong numeracy skills
• Strong written communication skills
• Willingness to work additional hours, including weekends and evenings during peak periods

Beneficial skills (not essential):

• Languages, ideally French or Spanish
• Ski knowledge or experience
• Experience within the travel sector
• Sales experience

Responsibilities:

• Answering sales inquiries, costing holidays using Excel, and preparing quotes via PowerPoint and email templates
• Logging contacts and inquiries into sales tracking software, replying to customer queries, and converting quotes into bookings
• Building relationships with customers and group leaders to maintain retention
• Calculating margins and profits based on group size, travel dates, and inclusions
• Processing online orders and ensuring bookings are confirmed with suppliers
• Maintaining the online booking system and website, updating costs and availability, sourcing new suppliers and accommodations
• Booking flights, hotels, and ancillary products accurately
• Logging bookings and ensuring financial data accuracy
• Chasing balances owed, processing payments, and logging transactions

Working hours:

Office hours are 9:00 am - 5:30 pm. During peak season, weekend work may be required, with days off in lieu. Currently, working from home during the pandemic.