Curated Experience Manager

TN United Kingdom; Lanark; On-site; GBP 30,000 - 50,000; Full time

Job summary

Join an innovative company as a Curated Experience Manager, where your passion for exceptional service will shine. In this role, you will be the embodiment of the brand's values, creating unforgettable moments through well-planned events and activations. Your organizational skills and creativity will be key as you manage various projects, ensuring safety and high standards. Collaborate with diverse teams and engage with guests to redefine excellence in customer experiences. This is an exciting opportunity to make a meaningful impact in a dynamic environment.

Qualifications

• Experience in Event Management with a focus on creating memorable experiences.
• Strong proficiency in Microsoft applications and communication skills.

Responsibilities

• Assist with event activations and ensure high standards of delivery.
• Manage the activation calendar and develop budgets for events.

Skills

Event Management

Customer Service

Communication Skills

Organization

Creativity

Education

Diploma or Degree in Hospitality or Events

Tools

Microsoft Applications

Property Management Tools

Job description

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Join Us as a Curated Experience Manager

In this role, you'll embody our brand's core principles, culture, and values, serving as a passionate ambassador for exceptional service. Whether activating events in Clyde Place House, Wellness Areas, Pop-Up Zones, or Public Realm gatherings, your goal is to exceed expectations at every turn.

With a customer-focused mindset and a friendly demeanor, you'll thrive in creating meaningful connections with colleagues and guests. Your organization and creativity, coupled with keen attention to detail, will help you adapt to various environments and engage with diverse audiences.

If you're ready to bring your 'can-do' attitude and innovative spirit to the forefront, join us to redefine excellence, one unforgettable moment at a time.

Key Responsibilities

1. Act as Deputy for the Curated Experience Lead as required.
2. Assist with the administration of activations and events, following client milestones for annual Campus Workplace Programming.
3. Work closely with the HSEQ team, checking and collating insurance documents and RAMS, and sending out confirmations as required.
4. Manage the activation calendar.
5. Sourcing and creating activations and events.
6. Produce and/or collate written copy for events and activations across various platforms.
7. Manage certain activations on-site from planning to delivery, ensuring safety and high standards.
8. Conduct site visits with potential partners and activation producers.
9. Develop budgets for activations and events.

Professional and Personal Competencies/Qualifications

1. Diploma or Degree in Hospitality or Events.
2. Related experience in Event Management.
3. Proficiency in Microsoft applications; experience with Property Management tools is a plus.
4. Excellent telephone and verbal communication skills.
5. Customer-focused, organized, and professional.
6. Ability to work effectively in a team environment.

About ISS

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. We work closely with our customers to understand every aspect of the user experience.

Our approach combines intelligent solutions, high standards, and caring people to help our customers achieve their goals—whether it's hospitals healing patients, businesses innovating, or airports transporting passengers home.

We are committed to conducting business responsibly and fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and are dedicated to creating a more creative, productive, and happy environment for everyone.