CUPRA Service Advisor

Listers; West Midlands Combined Authority; On-site; GBP 27,000 - 37,000; Full time

Job summary

A leading company in the automotive sector is seeking a Service Advisor for their CUPRA Dealership in Worcester. The role focuses on providing high-quality customer service in a busy environment, coordinating vehicle maintenance and repairs while managing customer interactions effectively. Successful candidates will benefit from a competitive salary package, various perks, and extensive training opportunities.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Company Events

Qualifications

• Passionate about delivering excellent customer service.
• Experience ideally in targets related to customer satisfaction and sales.
• Good organizational and administrative skills.

Responsibilities

• Book customer vehicles for maintenance and repairs.
• Greet customers and provide seamless service.
• Update customers on vehicle progress and authorize additional work.

Skills

Customer Service

Organizational Skills

Education

Experience in customer service role

Job description

Job Introduction
We are recruiting for a Service Advisor to join our CUPRA Dealership in Worcester. The hours of work are Monday - Friday, 08:00 - 18:00, with Saturdays on a rota basis.
Excellent basic salary with OTE up to £37,000 plus benefits.
You will be experienced in delivering high levels of customer satisfaction in a busy environment. Working as part of a team, you will manage the department's workflow, exceed targets, and upsell our full range of services.

Role and Responsibilities

1. Book customer vehicles for maintenance and repairs, coordinating with the workshop team to plan workload.
2. Greet customers on arrival, providing a seamless service from drop-off to vehicle handover.
3. Update customers on vehicle progress, authorize additional work, and make follow-up calls.
4. Liaise with Workshop, Parts, and Sales departments to ensure vehicles are ready on time.

About you

• Passionate about delivering excellent customer service and able to build rapport quickly.
• Well-presented with a positive attitude and character to succeed.
• Experience in a customer service role, ideally with targets related to customer satisfaction and sales.
• Good organizational and administrative skills; knowledge of dealer management systems is a plus but not essential.
• Motor trade, automotive, or dealership experience is preferred but not mandatory, as full training will be provided.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme
• In-house, manufacturer & professional qualifications
• Company Events

Why Listers?

Founded in 1979, Listers Group is one of the largest privately and family-owned motor retailer groups in the UK. Our success is driven by our team of over two and a half thousand dedicated employees. We represent some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk, and Yorkshire. We support our employees' aspirations and offer career opportunities within the motor trade, automotive, or car dealership sectors. Join our Talent Bank if you're interested in similar motor trade roles.