Culture & Engagement, Senior Manager

Lloyd's; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance marketplace in London is seeking a professional to provide leadership on the Culture Principle and enhance its oversight. The ideal candidate will possess exceptional interpersonal skills, knowledge of culture methodologies, and experience in senior stakeholder engagement. This role emphasizes diversity and inclusion in its workplace culture and offers flexible working arrangements along with various benefits.

Benefits

Generous pension

Healthcare

Flexible working

Employee recognition scheme

Professional development support

Qualifications

• Ability to hold discussions on performance against Culture principles.
• Effective in influencing stakeholders both internally and externally.
• Experience in data analysis and reporting.

Responsibilities

• Ensure guidance on the Culture Principle is clear and consistent.
• Document risk-based judgments and assessments reliably.
• Contribute to the improvement of the Market Oversight Framework.

Skills

Interpersonal skills

Communication

Data analysis

Accuracy and attention to details

Excel skills

Presentation skills

Ability to navigate complex issues

Tools

Microsoft Dynamics

Job description

Overview

Lloyd’s is the world’s leading insurance and reinsurance marketplace. We share the collective intelligence and risk sharing expertise of the market’s brightest minds, working together for a braver world.

Our role is to inspire courage, so tomorrow’s progress isn’t limited by today’s risks.

Our shared values: we are brave; we are stronger together; we do the right thing; guide what we do and how we act. If you share our values and our passion to build a future that’s more sustainable, resilient and inclusive, you’ll find a home at Lloyd’s – build a braver future with us.

Role

Provide leadership and ownership for the continued embedding and continual improvement of the framework for the application of the Culture Principle and sub-principles, providing guidance to the market in all matters relating to the Culture Principle demonstrating a clear command of the oversight of this area within the market leading to a stronger relationship with both the PRA and FCA.

Responsibilities

• Responsible for the Culture Principle, sub-principles and guidance for operating within Lloyd’s. Ensure that they are consistent with Lloyd’s risk appetites and updated to ensure that Lloyd’s expectations of Managing Agents are appropriate and able to respond to any changing regulatory landscape.
• Ensure consistent and clear documentation of the risk-based judgments and assessments made in relation to the operation of the Culture Principle and sub-principles, working closely with all other oversight areas to ensure the taking of a structured, coordinated and forward-looking approach to market oversight.
• Contribute as a thought leader in developing and influencing the continual improvement of the Market Oversight Framework, working closely with other oversight areas of the Corporation, including to develop and implement effective strategies for the identification, monitoring and response to indicators of cultural failure and/or identify any potential systemic risks and/or advise those other areas where failures in culture may imply issues in other dimensions e.g. Governance.
• Operate a framework for appropriate interaction with Managing Agency HR Directors, building relationships with this key stakeholder group to understand challenges impacting each business, discuss priorities and issues arising and attend relevant LMA and other HRD forums when appropriate.
• Represent Lloyd’s in engagements with the PRA, FCA and other Regulators in relation to Culture oversight and to understand any changes to regulation or emphasis.
• Lead interviews where Boards or Senior Management teams are under investigation and make decisions with regard to suitability or appropriate training programs required.
• Be a Standing Attendee of the Market Oversight Group, holding a defined vote on syndicate categorization changes that relate in whole or in part to assessed maturity against the Culture Principle.
• Be a voting member of the Misconduct Evaluation Group (MEG) and lead Lloyd’s handling and response to MEG cases which are referred to the Culture oversight team.
• As a PBO Dimension Owner, contribute to the formation of the annual Market Oversight Plan, identifying and then leading the delivery of any thematic reviews related to the Lloyd’s Culture Principle.
• Capture best practice and prepare case studies from firms highlighting best practice that supports Managing Agents meet expectations under the Culture principles.
• Collaborate cross-functionally, including with the Culture, Talent & Communities function to design the MP&P and/or Culture Survey, ensuring that specific content or questions required for the oversight process are collected via these processes.

Skills

• Interpersonal skills with the ability to hold supportive yet challenging discussions on performance against the Culture principles with senior leaders in firms
• Communication, influencing & negotiating skills – both verbal and written. Comfortable interacting with senior stakeholders internally and externally. Data analysis and insight development– including the ability to design data fields, produce analysis and shape benchmarking reports
• Accuracy and attention to details – including the ability to work with numerous data points, utilise Microsoft Dynamics for tracking oversight process feedback, and develop best practice case studies for external audiences
• Excel skills – including the ability to interrogate complex data sets
• Assessment of Culture performance including related policies, programmes and metrics
• Presentation/Public Speaking skills to large and technical or non-technical international fora
• Ability to work between complex issues and practical application of same at a senior level

Knowledge

• Knowledge of culture and engagement methodologies
• Knowledge of report production and benchmarking exercises
• Subject matter expertise in culture, diversity and/or organisational development

Diversity and inclusion are a focus for us – Lloyd’s aim is to build a diverse, inclusive environment that reflects the global markets we work in. One where everyone is treated with dignity and respect to achieve their full potential. In practice, this means we are positive and inclusive about making workplace adjustments, we offer regular health and wellbeing programmes, diversity and inclusion training, employee networks, mentoring and volunteering opportunities as well as investment into your professional development. You can read more about diversity and inclusion on our website.

We understand that our work/life balance is important to us all and that a hybrid of working from the office and home can offer a great level of flexibility. Flexible working forms part of a total reward approach which offers a host of other benefits over and above the standard offering (generous pension, healthcare, wellbeing etc). These include financial support for training, education & development, a benefit allowance (to spend on our flexible benefits such as gym membership, dental insurance, extra holiday or to partake in our cycle to work scheme), employee recognition scheme and various employee discount schemes.

By choosing Lloyd's, you\'ll be part of a team that brings together the best minds in the industry, and together with our underwriters and brokers, we create innovative, responsive solutions allowing us to share risk and solve complex problems.

Should you require any additional support with your application, or any adjustments, please click the following link;

https://cleartalents.com/apply/lloyds-msa1645695881

Please note, clicking on this link does not register your application for the vacancy