Culinary (Prepared Foods) UK Supervisor - Full Time

Whole Foods Market IP. L.P.; London; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a proactive Team Member Supervisor to assist in overseeing daily operations and support Team Leadership. This role involves training team members, ensuring compliance with health and safety standards, and maintaining an inviting shopping environment. The ideal candidate will possess strong communication skills, basic math abilities, and a commitment to customer satisfaction. Join a dynamic team where your contributions will directly enhance customer experiences and foster a positive work environment. If you thrive in a fast-paced setting and are passionate about teamwork, this opportunity is perfect for you.

Qualifications

• 12+ months retail experience preferred but not required.
• Ability to follow directions and procedures with strong attention to detail.

Responsibilities

• Supervises and delegates tasks to Team Members to ensure smooth store operations.
• Trains Team Members to build a high-performance team and minimize turnover.
• Maintains a clean and sanitary working environment while ensuring compliance.

Skills

Communication Skills

Basic Math Skills

Teamwork

Time Management

Customer Service

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Assists with supervision of Team Members as well with the day-to-day flow of assigned area. Supports Team Leadership (Retail Floor Lead or Team Leader, and Associate Retail Floor Lead) to ensure smooth operation of the store, or assigned area, to satisfy and delight our customers.

Responsibilities:

1. Supervises and delegates tasks to Team Members.
2. Works with Team Leadership and Store Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
3. Assists in training of new Team Members, utilizing learning checklists and training materials.
4. Ensures all necessary breaks are scheduled and taken by Team Members.
5. Keeps Team Leadership apprised of team concerns.
6. Keeps Team Leadership apprised of any attendance issues or concerns.
7. Assists in achievement of the highest standards of retail execution.
8. Keeps all areas, cases and shelves clean, well-stocked and properly rotated.
9. Supports resolution of difficult customer situations.
10. Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
11. Consistently communicates and models WFM vision and goals.
12. Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, sale of alcohol and restricted items, health and sanitation, and safe work practices.
13. Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
14. Follows and complies, or ensures compliance, with established Cash Office and cash handling procedures, including cash handling, cash reconciliation and associated administrative responsibilities.

Knowledge, Skills, & Abilities:

1. Working knowledge and application of all WFM quality goals, food handling, safety, merchandising expectations, and other standards.
2. Strong basic math skills.
3. Knowledge and ability to use computer programs such as Microsoft Word, Excel, Outlook and ordering systems.
4. Excellent communication skills and willingness to work as part of a team.
5. Ability to deliver information clearly and respectfully to fellow Team Members, customers, and vendors.
6. Ability to meet customer service expectations and standards in all interactions with customers and Team Members.
7. Ability to follow directions and procedures, effective time management and organization skills.
8. Strong work ethic and ability to work in a fast-paced environment with a sense of urgency and strong attention to detail.

Experience:

1. 12+ months retail experience preferred but not required.

Physical Requirements/Working Conditions:

1. Must be able to lift fifty pounds.
2. In an 8-hour workday: standing/walking 6-8 hours.
3. Hand use: single grasping, fine manipulation, pushing and pulling.
4. Work requires the following motions: bending, twisting, squatting, and reaching.
5. Exposure to FDA approved cleaning chemicals.
6. Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
7. Ability to work in a wet and cold environment.
8. Ability to work a flexible schedule including nights, weekends, and holidays as needed.

Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position.