CT Customer Success Consultant

StudentUniverse; United Kingdom; Remote; GBP 30,000 - 45,000; Full time

Job summary

A leading corporate travel solutions provider in the United Kingdom is seeking a Customer Success Consultant to drive customer profitability and retention. The successful candidate will manage key client relationships and optimize services. Ideal for individuals with experience in account management and strong communication skills. This role offers various benefits including exclusive travel discounts, career development opportunities, and a vibrant workplace culture.

Benefits

Exclusive Travel Discounts

Career Development

Vibrant Culture & industry-renowned social events

Active Hour

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

Company-matched charitable donations

Excellent pension scheme

Share options

Electric vehicle scheme

Salary sacrifice benefits

Qualifications

• Experience in customer/account management.
• Ability to clearly articulate knowledge about products, services and value propositions.

Responsibilities

• Drive customer profitability, retention and growth across your portfolio of key clients.
• Contribute new business and achieve maximum revenue for the team.
• Adapt Corporate Traveller solutions to client needs and demonstrate value of the brand.
• Maintain close relationships with key client contacts and review evolving business needs.
• Increase and optimise the services used by customers.

Skills

Customer/account management

Product and service knowledge articulation

Job description

Overview

About Corporate Traveller

At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary.Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision-makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level.

About You

As a Customer Success Consultant for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients.

A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.

Responsibilities

• Drive customer profitability, retention and growth across your portfolio of key clients.
• Contribute new business and achieve maximum revenue for the team.
• Adapt Corporate Traveller solutions to client needs and demonstrate value of the brand.
• Maintain close relationships with key client contacts and review evolving business needs.
• Increase and optimise the services used by customers.

Qualifications

• Experience in customer/account management
• Ability to clearly articulate knowledge about products, services and value propositions to customers

What’s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group’s global presence, spanning 30+ brands in over 20 countries, you’ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail].

#LI-LW1#CTUK#LI-Onsite