CT Customer Success Consultant

StudentUniverse; East Midlands; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading travel consultancy in the UK seeks a Customer Success Consultant to enhance customer profitability and retention through effective account management. The role includes showcasing brand value and increasing service offerings to clients. Applicants should have robust experience in customer or account management. This position offers extensive perks, including exclusive travel discounts, career development, health and wellbeing support, and a vibrant company culture.

Benefits

Exclusive Travel Discounts

Career Development

Vibrant Culture & Social Events

Active Hour

Comprehensive Health Cash Plan

Health & Wellbeing Challenges

Financial Wellbeing Support

Company-matched charitable donations

Excellent pension scheme

Electric vehicle scheme

Salary sacrifice benefits

Qualifications

• Experience in managing customer accounts effectively.
• Ability to communicate product knowledge clearly.

Responsibilities

• Drive customer profitability and retention.
• Contribute to new business and maximize revenue.
• Maintain relationships with key contacts.

Skills

Experience in customer/account management

Ability to articulate knowledge about products and services

Job description

About Corporate Traveller

As a Customer Success Consultant for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients.

A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers.

About You

As a Customer Success Consultant for Corporate Traveller, your purpose will be to drive customer profitability, retention, and growth. You will contribute new business and achieve maximum revenue for your team by ensuring the adaptation of Corporate Traveller across your portfolio of key clients.

Qualifications

• Experience in customer/account management
• Ability to clearly articulate knowledge about products, services and value propositions to customers

What s in it for you

• Exclusive Travel Discounts: As part of Flight Centre Travel Group, you gain access to exclusive industry rates and discounts through our in-house travel team.
• Career Development: With Flight Centre Travel Group c3 global presence, spanning 30+ brands in over 20 countries, you "ll have clear career pathways and the resources you need to achieve your professional goals, including training and support.
• Vibrant Culture & industry-renowned social events: Experience our fun, industry-renowned culture with exciting social events such as monthly awards nights, global conferences, end-of-financial-year balls, and more.
• Active Hour: Prioritise your well-being with an hour dedicated each week to focus on your fitness or personal wellness.
• Comprehensive Health Cash Plan: Get reimbursed for a variety of medical services, including dental, optical, and chiropractic care, with our bronze-level health cash plan.
• Health & Wellbeing Challenges: Stay engaged with monthly health and wellbeing challenges designed to keep you motivated and healthy.
• Financial Wellbeing Support: Access expert financial services, including mortgage advice, regulated financial guidance, and money coaching to help you manage your finances.
• And Much More: Enjoy a range of additional benefits, including company-matched charitable donations, an excellent pension scheme, share options, an electric vehicle scheme, and a variety of salary sacrifice benefits.

Our number one philosophy is our people. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society.

We welcome accommodation requests to help make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at [e-mail].