CST Support Engineer

Vanderlande Industries B.V.; London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A global leader in baggage handling and automation is seeking a CST Support Engineer at London Heathrow Airport. The role involves solving complex technical faults and maintaining customer focus, requiring strong communication and problem-solving skills. Ideal candidates will have an electrical engineering background, knowledge of PLCs, and preferably experience with baggage handling systems. This permanent position offers a variety of benefits and opportunities for career progression.

Benefits

28 days of annual leave

Bupa Medical Cover

YuLife wellbeing membership

Career progression opportunities

Cycle to work scheme

Pension with Aviva

Access to Achievers recognition platform

Qualifications

• Preferred qualification in electrical or controls engineering.
• Experience in problem-solving in technical environments.
• Preferred familiarity with airport or material handling systems.

Responsibilities

• Handle complex control-related incidents responsibly.
• Communicate effectively with duty managers during events.
• Support systems and maintain customer focus.

Skills

Electrical/controls engineering qualification

Knowledge of PLCs

Knowledge of fieldbus technology

Problem-solving experience

Airport or material handling system experience

Knowledge of drive technologies

Understanding of version control importance

Knowledge of Heathrow Baggage systems

Job description

Job Title

CST Support Engineer

Job Description

Reports to: CST Team Leader

Location: London - Heathrow Airport all terminals

Contract Type: Permanent (42 Hours Per week, shift-based role)

Introduction to role

Working within Heathrow, the Low-Level Controls Engineer will be responsible for investigating and resolving complex technical faults in the Low-Level control equipment, including data analysis, improvement, and optimization within the baggage handling system. The engineer should have a good understanding of electro-mechanical equipment and its interfaces with low-level systems.

Role Responsibilities

This role is suitable for a detail-oriented individual who enjoys researching facts and communicating technical solutions at various organizational levels. Key aspects include accuracy, attention to detail, adherence to SOPs, rules, and standards. The ideal candidate is consistent, adaptable, precise, careful, inquisitive, and confident in their technical expertise.

Your responsibilities include:

1. Handling complex control-related incidents
2. Interfacing with duty managers and high-level teams during P1/P2 events, including Dog/Mass System environments, Smarteam/Enovia
3. Fault finding communication issues between HLC and LLC components
4. Monitoring and supporting 2nd/3rd line support for integrated technologies
5. Being recognized as a system expert in specialized technologies and system behavior
6. Building and maintaining good relationships with customers and Heathrow suppliers
7. Demonstrating OEM equipment expertise to customers
8. Maintaining customer focus and aligning with their goals
9. Resolving incidents and fulfilling work orders within SLAs
10. Providing detailed handovers during incidents, work orders, or investigations
11. Maintaining and updating OEM Controls at LHR for Baggage Systems
12. Supporting OEM PLCs, Safety PLCs, etc.
13. Supporting documentation and software repositories

Role Qualifications and Skills

• Electrical/controls engineering qualification preferred
• Understanding of version control importance
• Knowledge of PLCs
• Knowledge of fieldbus technology
• Knowledge of drive technologies
• Problem-solving experience
• Airport or material handling system experience preferred
• Knowledge of Heathrow Baggage systems (ideal)

What we offer

• 28 days of 8-hour annual leave
• Bupa Medical Cover
• YuLife wellbeing membership with GP access, health promotion, and daily quests for Yucoins exchangeable for vouchers
• Career progression opportunities in a challenging environment
• Cycle to work scheme
• Pension with Aviva
• Access to Achievers recognition platform with points exchangeable for goods and discounts

Diversity & Inclusion

Vanderlande is an equal opportunity employer. Qualified applicants will be considered regardless of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We are open to discussing reasonable adjustments to support your application.