CSM MID MARKET I Saas and e-commerce I £45-50K + £57K + 10 RSU/Y I London or Paris

Data Recrutement; London; On-site; GBP 45,000 - 50,000; Full time

Job summary

A leading e-commerce platform is looking for a Customer Success Manager to enhance relationships with strategic clients and support their international expansion. This role requires 1-3 years of experience, strong analytical abilities, and excellent interpersonal skills. Compensation ranges from £45K to £50K, with additional bonuses and RSU options. The position is based in London.

Benefits

Bonuses up to £7.5K

RSU options worth £30,000

Qualifications

• 1 to 3 years of experience as an Account Manager, B2B CSM, or Business Analyst in relevant sectors.
• Strong analytical skills required.
• Experience in developing existing client portfolios.

Responsibilities

• Develop a trust-based relationship with strategic accounts.
• Prepare performance reports and business reviews.
• Generate upsell and cross-sell opportunities.

Skills

Analytical skills

Interpersonal skills

Client relationship management

Job description

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CSM MID MARKET I SaaS and e-commerce I £45-50K + £57K + 10 RSU/Y I London or Paris

Client:

Data Recrutement

Location:

London, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Reference:

d44da90b190f

Job Views:

21

Posted:

12.08.2025

Expiry Date:

26.09.2025

Job Description:

THE COMPANY: LEADING PLATFORM SPECIALIZING IN E-COMMERCE

This company supports the international expansion of its clients by breaking down all barriers in e-commerce.

Why did I select this company?

• Offices in the heart of Paris
• International scope: operates in over 200 countries
• 100% growth trend
• Went public in 2021!
• Prestigious clients in luxury, fashion, and cosmetics sectors
• Clear and ambitious roadmap for France
• Start-up spirit within a solid company: 750 employees worldwide

My opinion as a headhunter: A role for an analytical profile capable of building win/win relationships with prestigious clients.

MISSION: DEVELOP A PORTFOLIO OF EXISTING CLIENTS BY SUPPORTING THEIR INTERNATIONAL E-COMMERCE EXPANSION

Reporting directly to the VP of Customer Success Europe, your missions will include:

• Develop a trust-based and close relationship with Strategic accounts
• Prepare periodic performance reports and business reviews
• Generate upsell and cross-sell opportunities
• Build lasting and consultative relationships with clients
• Develop a deep understanding of clients' needs and business

Must have :

• 1 to 3 years of experience as an Account Manager, B2B CSM, or Business Analyst, ideally in payment, e-commerce, SaaS, transportation, or consulting
• Strong analytical skills
• Experience in developing existing client portfolios
• Recognized for excellent interpersonal skills and the ability to build win/win relationships with clients
• Proven track record of performance

Nice to have

• Another speaking language in an advantage

CONDITIONS:

Compensation based on profile and experience:

• Fixed salary between £45K to £50K. Bonuses: £5K to £7.5K. RSU: £30,000 (10K received annually over 3 years).