CSC Co-ordinator

M Group Ltd; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading infrastructure services provider as a Services Coordinator within the Highways maintenance team. You'll be key in managing communications and incidents to ensure smooth operations across the UK. The ideal candidate will be computer literate with experience in client contact roles, ready to work in a dynamic environment offering opportunities for personal growth and various employee benefits.

Benefits

Matched or contributory pension scheme

Online GP service, 24/7

Employee assistance programme

Access to retail discounts

Life assurance

Cycle to work scheme

Enhanced maternity and paternity leave

28 days annual leave plus bank holidays

Qualifications

• Experience in Client Contact operations preferred.
• Flexibility in working shifts.
• Familiarity with Microsoft Office products required.

Responsibilities

• Receiving calls from employees, contractors, and external agencies.
• Monitoring and reporting on events and incidents.
• Handling inbound and outbound calls and generating reports.

Skills

Computer literacy

Ability to operate multiple systems

Teamwork

Communication

Job description

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in afriendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

At M Group Highways, we’re supporting the safe transportation and movement of people across the UK.

We don’t just build roads and bridges- we’re building a better future, creating lasting social value that gives back to the communities in which we work.

You’ll be joining our Highways maintenance team, as the UK’s number one highway maintenance contractor, our teams use the latest innovations to create effective solutions. We offer a range of services including planned and reactive maintenance and highway improvement schemes.

The CSC has been operational since 2005 and delivers a full range of services for the Highways Sector and Customer Liaison. They are relied upon to assist in all contingency plans and provide a continuous 24 hour service from 07:00 Monday to 07:30 Saturday to both an internal and external client base.

Due to the success of the team and internal promotions the CSC are looking to recruit aServices Coordinator / Incident Response Coordinator to join theirhighly dedicated and respected team. The team work on shift pattern of:

• Monday to Friday week one07:00-15:30
• Monday to Friday week two13:00-21:30
• Monday to Friday week three15:00-23:00
• Monday to Saturday week four23:00-07:30

Want to come and be a part of it?

What will you be doing?

You'll be receiving phone calls from Company employees, contractors, emergency services and other external agencies.

Proactively monitoring and reporting on events and incidents, and manage data capture into the bespoke computer systems.

You'll be handling of inbound and outbound calls, simultaneous system operation and generating reports for clients and management.

What you’ll bring

• Computer literacy and familiarity with Microsoft Office products and/or other similar operating systems.
• Ability to operate a number of different systems simultaneously.
• Ability to work as part of a team, individually and to deadlines
• Previous experience of working within a Client Contact operation or environment.
• Experience of working shifts (preferable) remaining flexible

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• 28 days annual leave plus bank holidays
• Up to 50% Unsociable Hours Enhancement
• Recommend a friend – get rewarded for introducing people to us!
• Holiday purchase scheme
• Personal Accident Cover

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3^rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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