Cruise Sales Specialist – £15k – £18k plus commission

Recruitment Avenue; Newcastle upon Tyne; On-site; GBP 15,000 - 18,000; Full time

Job summary

Join a dynamic travel company as a Cruise Sales Specialist, where your passion for cruising and sales expertise will shine. In this exciting role, you'll engage with clients, providing expert advice and exceptional service while selling a range of cruise products. With a focus on achieving key performance indicators, you'll be part of a target-driven team dedicated to delivering unforgettable travel experiences. This position offers the chance to work in a vibrant environment, where your contributions will directly impact the success of marketing campaigns and client satisfaction. If you have a love for travel and a knack for sales, this is the opportunity for you!

Qualifications

• Proven track record in achieving KPIs and converting inquiries to sales.
• Exceptional customer service skills and strong communication abilities.

Responsibilities

• Source cruise products for marketing campaigns and achieve monthly KPIs.
• Provide exceptional customer service and keep up with cruise news.

Skills

KPI Achievement

Customer Service Skills

Telephone Communication

Attention to Detail

Cruise Industry Knowledge

Sales Skills

Education

1+ years experience in cruise sales

Job description

Job Title – Cruise Sales Specialist

Department/Sector – Travel

Job Location – Newcastle upon Tyne

Salary and benefit – £15k – £18k plus commission

Our client is recruiting a cruise consultant that has experience of selling a range of cruise products. You will be joining a specialist cruise team that is target-driven. We need you to provide expert advice and offer exceptional service to all clients.

Our client is an experienced travel company that has been providing amazing cruise and worldwide holidays for over sixty years.

Hours – 40 hours per week

Mon – Fri 9.00am – 8.00pm
Sat & Sun 9.00am – 5.00pm on a rota basis

Responsibilities:

• Be proactive in sourcing cruise products to support marketing campaigns
• Achieve all monthly key KPI’s, including conversion, volume, and margins
• Keep up to date with the latest cruise news and products
• Complete ongoing cruise training programmes
• Sell cruise products and deliver exceptional customer service at all times
• Support all promotional & marketing activity

Key Skills/Experience Needed:

• Demonstrable record of achieving KPI’s, with the ability to sell confidently and turn enquiries into sales
• Exceptional customer service skills with experience of working in a customer-focused environment
• Excellent telephone manner and listening skills with the ability to anticipate customers’ needs
• Ability to source and recognise cruise deals
• Excellent communication skills and the ability to sell the benefits of cruise over the telephone
• Excellent attention to detail
• High awareness of cruise campaigns
• Substantial knowledge of the cruise industry and products and what sells effectively
• A passion for cruise with a minimum of 1 year’s recent experience of selling cruise and ideally have personal cruise experience