Cruise sales and service consutlant

Travel Trade Recruitment; Manchester; Remote; GBP 22,000 - 26,000; Full time

Job summary

A leading travel agency is seeking Cruise Sales & Operations Consultants for a remote position. You will handle reservations and customer inquiries, booking cruises, and providing excellent service. Ideal candidates have previous sales and customer service experience. Salary can be up to £26k with additional earnings potential and benefits. Training provided for all new staff.

Benefits

Discounts on travel

Remote working

Full product training

Qualifications

• Previous customer service experience in a fast-paced environment.
• Motivation to learn about travel destinations.
• Experience in sales and handling customer enquiries.

Responsibilities

• Act as the first point of contact for guests and travel agents.
• Book cruises and tours over the phone.
• Provide tailored advice to guests.

Skills

Excellent telephone manner

Positive work ethic

Confident communicator

Customer service experience

Sales experience

Tools

Sabre

GDS system

Microsoft applications

Job description

Overview

We're ready to welcome you onboard this Luxury River and Ocean cruise team! Are you passionate about Cruise, enthusiastic and have excellent customer service skills? If so, we have the perfect role for you! We are recruiting for Cruise Sales & Operations Consultants to join a vibrant, fast paced, and successful Travel Company. Fully remote position, you will be helping customers with reservations and general enquiries, as well as promoting and selling fantastic products! It's an exciting time to join the cruise industry with a competitive basic up to £26k pa DOE, great sociable hours and uncapped earnings potential.

What you will be doing

• Acting as the first point of contact for guests and travel agents, by phone and email
• Booking fantastic cruises and tours with guests and travel agents over the phone, as well as adding holiday extras such as cabin upgrades
• Answering questions and queries from guests and travel agents, giving advice tailored to guest needs
• Dealing with guest complaints by phone and email, resolving as quickly as possible
• Monitoring email Inboxes, liaising with guests, travel agents and suppliers where relevant and with other departments within the organisation
• Dealing with on tour emergencies
• Liaising with guests/agents advising of any changes to existing bookings
• Achieving set objectives and targets for both brands
• Attending regular in-house and external product training events to ensure excellent product knowledge

Experience required

• As the successful candidate, you will have an excellent telephone manner, be a confident communicator and have a positive and hard-working work ethic. Previous sales and customer service experience is required within this fast-paced environment, along with the motivation and drive to want to learn about the destinations sold. You will have the satisfaction of booking customers onto fabulous sailings, upselling products but most importantly providing a fantastic service from the start of an enquiry right up until a booking has been made.
• Good working knowledge of Sabre or a GDS system (Preferred)
• Previous travel sales experience required
• Previous experience using a reservations/administration system
• Working knowledge of Microsoft applications

The package

Training and development is something focused on; you will receive full product training including our services and systems to help you achieve the best in the role. This is a full-time role, working 38 hours a week, Monday to Friday 9:00am - 5:30pm. Weekend working will also be required on a rota basis. Salary is very much dependent on experience/negotiable up to £26k, but there is earnings potential on top of your basic salary. In addition to this they offer plenty of other company benefits: including discounts on travel and remote working!

Interested?

Please follow the instructions to apply, attaching your CV. For further enquiries, please contact Gemma on 0161 9236120 [e-mail]