Cruise Post Booking Consultant

Travel Trade Recruitment Limited; Manchester; Remote; GBP 26,000 - 28,000; Full time

Job summary

A renowned cruise company is seeking a Cruise Post Booking Consultant to manage customer service inquiries and enhance customer experience through various channels. The candidate should possess excellent communication skills and have a passion for customer service. This full-time role offers a salary between £26,000 - £28,000 per annum, with remote working potentially available for qualified candidates.

Qualifications

• Excellent communication skills are essential.
• Genuine interest in customer service is required.
• Proficiency in Microsoft Office Suite is necessary.

Responsibilities

• Respond to customer pre- and post-book queries via email and live chat.
• Contact customers to identify pre-departure queries.
• Perform post-booking calls to review holiday experiences.

Skills

Excellent verbal and written communication skills

Genuine interest in customer service

Proficient in Microsoft Office Suite

Ownership of personal development

Previous product experience in travel sector

Job description

Overview

Calling all cruise professionals! A multi award-winning cruise company is seeking a Concierge Service Administration Agent to join the team and help manage high-level customer service across multiple channels. The role requires excellent attention to detail and a passion for delivering exceptional customer service. This is a Monday to Saturday role from 9:30am to 6:00pm. Fully remote working may be available for the right candidate with cruise experience.

Responsibilities

• Respond to customer pre- and post-book queries via email and live chat facilities.
• Contact customers pre-departure to identify any pre-departure queries and ensure the customer is ready for departure.
• Perform post-booking calls to review the holiday experience and provide feedback to the Customer Service Manager on improvements needed.
• Complete post-booking administration, including invoicing and balance payment collections.
• Work independently and as part of a team to deliver exceptional service to customers.
• Support the customer experience with any other management requests.

Qualifications & Skills

• Excellent verbal and written communication skills.
• Genuine and caring interest in the customer and service delivery.
• Proficient computer skills with the ability to use Microsoft Office Suite.
• Ownership of personal development to build product knowledge and stay up to date with service trends and standards.
• Previous product experience in the travel sector is preferred.

How to Apply

Interested? Please apply with your CV. UK-based candidates only apply. Contact details have been provided by the recruiter as part of the posting.

Job Details

• Job Title: Cruise Post Booking Consultant
• Company: Not specified
• Location: Remote / UK-based candidates preferred
• Salary: £26,000 - £28,000 Per annum plus additional company benefits
• Posted: October 8, 2025
• Closes: Not specified
• Sector: Other
• Contract: Permanent
• Hours: Full Time