Cruise Post Booking Consultant

Travel Trade Recruitment; Altrincham; Remote; GBP 100,000 - 125,000; Full time

Job summary

A leading cruise company is looking for a Concierge Service Administration Agent to provide exceptional customer service. This fully remote role requires excellent communication skills and travel sector experience. Responsibilities include responding to customer queries, managing post-booking processes, and working closely with the Customer Service Manager. The ideal candidate has a passion for travel and strong computer skills.

Qualifications

• Good communicator with excellent verbal and written skills.
• Genuine and caring interest in the customer to support service delivery.
• Proficient in using Microsoft Office Suite.
• Ownership of own development to build product knowledge.

Responsibilities

• Respond to customers' pre and post booking queries via email and live chat.
• Contact customers pre-departure to identify any queries.
• Complete post booking calls to review holiday experiences.
• Perform post booking administration including invoicing and payment collections.
• Work independently and as part of a team to deliver exceptional service.

Skills

Excellent verbal and written skills

Genuine care for customer service

Proficient in Microsoft Office Suite

Previous product experience in the travel sector

Job description

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people. As a Concierge Service Administration Agent you will work closely with the Customer Service Manager and the rest of the department, to manage and ensure the customers receive the high level of service. You will have excellent attention to detail and have a passion for delivering exceptional customer service through multiple communication channels.

This is a Monday to Saturday role 9.30am to 6pm. Fully remote working for the right candidate with cruise experience.

Roles and Responsibilities:

* Responding to customers pre and post book queries via email and live chat facilities.
* Contacting customers pre-departure to identify any pre-departure queries and ensure customer is ready for departure.
* Completing post booking calls to review the holiday experience and provide feedback to the Customer Service manager on any improvements needed.
* Completing post booking administration; Invoicing, Balance payment collections.
* Working independently and as a team to deliver exceptional service to our customers.
* Any other management request to support the customer experience.

Required Skills:

* A good communicator with excellent verbal and written skills.
* Take a genuine and caring interest in the customer to support in service delivery.
* Proficient computer skills with the ability to use Microsoft Office Suite.
* Take ownership of your own development to build on product knowledge and keep up to date with the latest service trends and standards.
* Previous product experience in the travel sector is preferred.

Interested?
Please call hollie on 0161 923 6120 or forward a copy of your CV to [e-mail]
UK based candidates need only apply