Cruise Customer Service

Travel Trade Recruitment Limited; Manchester; Remote; GBP 24,000 - 30,000; Full time

Job summary

A leading cruise company in Manchester is looking for a Concierge Service Administration Agent to join their customer service team. This role involves responding to customer queries, handling post-booking administration, and requires excellent communication skills. Ideal candidates will have experience in the travel industry and a passion for exceptional customer service. Remote working options are available for candidates with cruise experience.

Qualifications

• Excellent attention to detail.
• Passion for delivering exceptional customer service.
• Travel experience is preferred.

Responsibilities

• Responding to customer pre- and post-booking queries.
• Contacting customers pre-departure to identify their queries.
• Completing post-booking calls to review the holiday experience.
• Handling post-booking administration tasks.
• Working independently and as part of a team.
• Supporting management requests to enhance customer experience.

Skills

Excellent verbal and written communication skills

Caring approach to customer support

Proficient in Microsoft Office Suite

Ownership of personal development

Previous product experience in travel sector

Job description

Calling all cruise professionals! My client has a fabulous opportunity for customer service professionals to join a multi award-winning cruise company and become part of their success story! Now celebrating 11 years, the company has achieved phenomenal success from its passion for the travel industry and its award-winning people.

Role: Concierge Service Administration Agent

You will work closely with the Customer Service Manager and the rest of the department to manage and ensure customers receive a high level of service. The ideal candidate will have excellent attention to detail and a passion for delivering exceptional customer service through multiple communication channels, coupled with travel experience.

This is a Monday to Saturday role, 9:30 am to 6 pm. Fully remote working is available for the right candidate with cruise experience.

Roles and Responsibilities:

• Responding to customer pre- and post-booking queries via email and live chat.
• Contacting customers pre-departure to identify queries and ensure readiness for departure.
• Completing post-booking calls to review the holiday experience and providing feedback to the Customer Service Manager.
• Handling post-booking administration, including invoicing and balance payment collections.
• Working independently and as part of a team to deliver exceptional service.
• Supporting other management requests to enhance the customer experience.

Required Skills:

• Excellent verbal and written communication skills.
• A genuine and caring approach to supporting customers.
• Proficient in Microsoft Office Suite.
• Ability to take ownership of personal development and stay updated with service trends.
• Previous product experience in the travel sector is preferred.

Interested?

Please call Hollie at (phone number removed) or send your CV to (url removed). UK-based candidates only.

Job Details:

• Job Title: Cruise Customer Service
• Company: [Company Name]
• Location: [Location]
• Posted: July 29, 2025
• Closes: August 29, 2025
• Sector: Other
• Contract: Permanent
• Hours: Full Time