Cruise Consultant

dnata; Preston; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join dnata as a Cruise Consultant and leverage your passion for travel to provide exceptional service. You will support travel agents by matching their customers' needs with perfect cruise holiday solutions, enhancing their overall experience. Benefit from ongoing training and a fun work environment with great incentives.

Benefits

Fam Trips

Incentives

Travel discounts

25 days annual leave

Company pension scheme

Life assurance

Employee Assistance programme

Ongoing development

Casual dress code

Free tea and coffee

Qualifications

• Strong cruise sales experience or extensive travel experience.
• Ability to build relationships with travel agents.

Responsibilities

• Take inbound calls from travel agents to match cruise requirements.
• Provide exceptional customer service to enhance cruise holiday experiences.

Skills

Customer Service

Sales

Cruise Knowledge

Job description

dnata Travel Group B2B is an award-winning tour-operator with over 40 years’ experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands – Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.

We’re delighted to be recruiting again for Cruise Consultants to join our Cruise Plus Team at our bright, modern office in Leyland.

In this role you will be taking inbound calls from travel agents, matching their requirements to ensure their customers’ have the perfect cruise holiday. You will use your customer service skills, combined with your cruise and travel knowledge to recommend products that will enhance the customers’ cruise holiday experience. Our Cruise Plus Team is well-known for providing exceptional customer service, so we need exceptional people who can build relationships with our agents to guarantee repeat business and continue to provide the personal service we are known for.

This is a great opportunity to use your passion for cruise and travel alongside your sales skills, with no need to be involved with aftersales queries as our Customer Service Team will take over post-booking.

Hours: 37.5 hours per week over 5 days Monday-Saturday. 9am-6pm. You may work later during peak periods.

Ideally you will have strong cruise sales experience or have cruised extensively alongside other travel sales experience.

When you join us, you’ll have an initial 3-week interactive training period with our inhouse training team. You’ll then join our ‘Academy’ with dedicated support from our Coaching Team, followed by a cruise upskill course.

You will have lots of opportunities to enhance your cruise, product and destination knowledge – including product training from our destination team and suppliers. You’ll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination – and there are usually prizes up for grabs!

Our sales centre is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:

• Fam Trips – to give you the chance to experience the destinations and products you are selling
• Incentives – these can range from bottles of wine to vouchers, days/evenings out, and fam trips or holidays.
• Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
• Commission paid on up to 20 days of annual leave
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
• Additional annual leave purchase scheme – so you can pursue your love of travel
• Company pension scheme
• Life assurance
• Low-cost health care for you and your family
• Employee Assistance programme
• Mental Health First Aiders
• Ongoing development – we have an in-house People Development Team
• Industry/social events – including supplier events, office socials & parties and pop-up shops
• Cycle to work scheme
• Long service awards
• Reward & recognition programme
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days – one day’s paid leave each year to volunteer with a registered charity
• dnata4good – supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests
• Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking