Cruise Consultant

dnata Travel Group; Leyland; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading travel operator with over 40 years experience is seeking Cruise Consultants for their Leyland office. The role focuses on matching travel agents' requirements with the perfect cruise experience, leveraging sales and customer service skills. Exceptional benefits include travel discounts, commission schemes, and ongoing professional development opportunities, making it a great place for travel enthusiasts.

Benefits

Fam Trips

Incentives (vouchers, trips)

Travel discounts

25 days annual leave (+ bank holidays)

Company pension scheme

Life assurance

Low-cost health care

Ongoing development

Industry events

Cycle to work scheme

Casual dress code

Free tea and coffee

Qualifications

• Strong cruise sales experience or extensive cruising is ideal.
• Passion for travel and sales.

Responsibilities

• Taking inbound calls from travel agents.
• Matching requirements to ensure customer satisfaction.
• Building relationships to guarantee repeat business.

Skills

Customer service

Sales

Cruise knowledge

Relationship building

Job description

dnata Travel Group B2B is an award-winning tour-operator with over 40 years experience in tailor-making holidays to worldwide destinations across 4 specialist travel brands Gold Medal | Pure Luxury | Cruise Plus | Incredible Journeys. We are part of dnata Travel Group family, owned by the Emirates Group.?

Were delighted to be recruiting again for Cruise Consultants to join our Cruise Plus Team at our bright, modern office in Leyland.

In this role you will be taking inbound calls from travel agents, matching their requirements to ensure their customers have the perfect cruise holiday. You will use your customer service skills, combined with your cruise and travel knowledge to recommend products that will enhance the customers cruise holiday experience. Our Cruise Plus Team is well-known for providing exceptional customer service, so we need exceptional people who can build relationships with our agents to guarantee repeat business and continue to provide the personal service we are known for.?

This is a great opportunity to use your passion for cruise and travel alongside your sales skills, with no need to be involved with aftersales queries as our Customer Service Team will take over post-booking.?

Hours: 37.5 hours per week over 5 days Monday-Saturday. 9am-6pm. You may work later during peak periods.?

Ideally you will have strong cruise sales experience or have cruised extensively alongside other travel sales experience.

When you join us, youll have an initial 3-week interactive training period with our inhouse training team. Youll then join our Academy with dedicated support from our Coaching Team, followed by a cruise upskill course.

You will have lots of opportunities to enhance your cruise, product and destination knowledge including product training from our destination team and suppliers. Youll have the chance to attend supplier events where you can meet others in the industry as well as learn about a product or destination and there are usually prizes up for grabs!?

Our sales centre is a fun environment with great incentives in addition to a lucrative uncapped commission scheme. We have some fantastic benefits, making us a great place to work:?

• Fam Trips to give you the chance to experience the destinations and products you are selling?
• Incentives these can range from bottles of wine to vouchers, days/evenings out, and fam trips or holidays.?
• Travel discounts we have a dedicated Staff Travel Team to help you plan your next adventure?
• Commission paid on up to 20 days of annual leave
• 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)?
• Additional annual leave purchase scheme so you can pursue your love of travel?
• Company pension scheme?
• Life assurance?
• Low-cost health care for you and your family
• Employee Assistance programme?
• Mental Health First Aiders?
• Ongoing development we have an in-house People Development Team?
• Industry/social events including supplier events, office socials & parties and pop-up shops?
• Cycle to work scheme?
• Long service awards?
• Reward & recognition programme?
• Belong programme - Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
• Volunteer days one days paid leave each year to volunteer with a registered charity?
• dnata4good supporting the local communities we work, live and thrive in
• Refer a friend scheme
• Free eye care tests?
• Free Taste Card membership offering discounts on dining out, movies, attractions, takeaways and online shopping
• Casual dress code
• Free tea and coffee, subsidised on-site restaurant with free wifi and free car parking?
  
  

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