Croydon Locality Service Manager

NHS; Croydon; On-site; GBP 59,000 - 67,000; Full time

Job summary

An NHS community service is seeking a Service Manager to lead the North locality team in Croydon for a six-month project. This role involves managing clinical operations, fostering partnerships, and ensuring high-quality care within a demanding environment. Candidates should possess substantial leadership skills and relevant professional qualifications, aiming to enhance community mental health services during this period. Flexible working options and professional development opportunities are available.

Benefits

Flexible working options

Career development programs

Generous pay, pensions, and leave packages

NHS discounts on various retail brands

Qualifications

• Recognised Professional Qualification in Social Work, Mental Health Nursing, Psychology, or related field.
• Evidence of continuing professional development to Master's level or equivalent.
• Current UK professional registration.

Responsibilities

• Provide leadership to the North locality team, coordinating services and operational plans.
• Manage clinical teams to achieve quality and financial outcomes.
• Engage in professional development, ensuring adequate supervision for staff.

Skills

Leadership

Effective communication

Interpersonal skills

Education

Professional Qualification in Social Work, Mental Health Nursing, or Psychology

Master's level or equivalent continuing professional development

Job description

Job summary

We are looking for a registered professional with significant clinical and operational experience to provide senior management the North Locality team (CMHT) as a six month project to support the management of their caseload. This role is temporary and will be subject to change after the six months period with scope for extension. This is an exciting opportunity for colleagues currently in a band 7 or 8a clinical or management operational role with strong leadership, clinical and operational skills

Main duties of the job

The successful candidate will have service management responsibility for the operational running of one of the core community mental health teams within the Croydon Adult community services. There is a degree of service development and partnership working within this role which may appeal to clinicians with special interest in the community mental health development programme.

We welcome applications from clinicians with considerable experience with strong leadership qualities, who are able to role model, communicate effectively, promote Trust values & expectations, be a change driver and deliver on quality priorities and key performance indicators (KPIs). The successful candidate will provide a visible presence in the busy teams and must model flexibility, resilience and positivity about change.

We value diversity and want our teams to represent our population in Croydon. With that in mind we welcome applicants who have livedexperience as well as those from a BME background

About us

You will be based at our main community Resource Centre in the center of Croydon at Jeanette Wallace House, 1 Edridge Road, Croydon, CR01FE. Our Early Intervention team is based at Queens Resource Centre near Croydon University Hospital.

Some of our benefits are highlighted here:o Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role andlength of service.o Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.o Career development, there are plenty of opportunities to progress your career and we support your development through a number ofprogrammes such as mentoring, coaching, positive people management, collective leadership and other talent programmeso Car lease, our staff benefits from competitive deals to lease carso Parking Permit, staff based at JWH have access to funding for the parking permit scheme run by Croydon Council.o Accommodation, our staff benefits from keyworker housing available which is available on selected siteso NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.Other benefits include:o Counselling serviceso Wellbeing eventso Long service awardso Cycle to work schemeo Season ticket loano Childcare voucherso Staff restaurants

Details Date posted

22 July 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£59,490 to £66,239 a year Dependent on experience

Contract

Secondment

Working pattern

Full-time

Reference number

334-NUR-7304785-LF

Job locations

Jeanette Wallace House

1 Edridge road

Croydon

CR0 1FE

Job description Job responsibilities

The Service Manager will be responsible for the provision of leadership to the North locality team in conjunction with the lead consultant and Team Manager to co-ordinate, develop and manage the services strategic and operational plans

-Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.

-Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.

-Exercising systematic clinical governance of their professional practice and that of the team

-Active engagement in continuing professional development, including use of management & clinical supervision

-Ensuring access to adequate and robust supervision for staff in the service

-Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team

Interviewer information pack

alongside the leadership team

-Development of services within an appropriate and effective care model in partnership with senior colleagues within the directorate.

-Ensuring high quality specialist assessment of individuals referred to the service

-Ensuring high quality group and individual clinical interventions within the service

-Developing and maintaining collaborative professional relationships with mental health workers across the system including the voluntary sector and social care.

Job description Job responsibilities

The Service Manager will be responsible for the provision of leadership to the North locality team in conjunction with the lead consultant and Team Manager to co-ordinate, develop and manage the services strategic and operational plans

-Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.

-Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.

-Exercising systematic clinical governance of their professional practice and that of the team

-Active engagement in continuing professional development, including use of management & clinical supervision

-Ensuring access to adequate and robust supervision for staff in the service

-Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team

Interviewer information pack

alongside the leadership team

-Development of services within an appropriate and effective care model in partnership with senior colleagues within the directorate.

-Ensuring high quality specialist assessment of individuals referred to the service

-Ensuring high quality group and individual clinical interventions within the service

-Developing and maintaining collaborative professional relationships with mental health workers across the system including the voluntary sector and social care.

Person Specification Qualifications Essential

• oRecognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
• oEvidence of continuing professional development to Master's level or equivalent.
• oLive Registration

Desirable

• oManagement course

Experience Essential

• oSenior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets
• oExperience of managing budgets and resources effectively Experience of leading and managing change to deliver organisational goals
• oExperience of leading business planning processes and delivering targets within an agreed budget
• oExperience of working within the NHS, or a related public or voluntary sector organisation
• oExperience of involving service users and carers in the development of services

Desirable

• oExperience of Project Management

Knowledge / Skills Essential

• oEffective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
• oKnowledge of public sector management and NHS Mental Health services, Social and Primary Care services
• oAble to develop close collaborative working relationship between individuals, teams and organisations
• oAble to function effectively in an organisational management role which involves working closely with clinicians.
• oAble to work with minimum supervision and ability to set priorities in line with local and national priorities High level competency in using Information Technology (word, excel, access, PowerPoint etc), especially spreadsheets and databases, to analyse and interpret complex data

Desirable

• oTo write a business case for service development

Person Specification Qualifications Essential

• oRecognised Professional Qualification in Social Work (DipSW/CQSW), Mental Health Nursing (RMN), Psychology or any allied medical profession.
• oEvidence of continuing professional development to Master's level or equivalent.
• oLive Registration

Desirable

• oManagement course

Experience Essential

• oSenior Management Experience in running large multidisciplinary teams with significant clinical and business delivery targets
• oExperience of managing budgets and resources effectively Experience of leading and managing change to deliver organisational goals
• oExperience of leading business planning processes and delivering targets within an agreed budget
• oExperience of working within the NHS, or a related public or voluntary sector organisation
• oExperience of involving service users and carers in the development of services

Desirable

• oExperience of Project Management

Knowledge / Skills Essential

• oEffective communications and interpersonal skills and proven ability to develop and manage key relationships at all levels
• oKnowledge of public sector management and NHS Mental Health services, Social and Primary Care services
• oAble to develop close collaborative working relationship between individuals, teams and organisations
• oAble to function effectively in an organisational management role which involves working closely with clinicians.
• oAble to work with minimum supervision and ability to set priorities in line with local and national priorities High level competency in using Information Technology (word, excel, access, PowerPoint etc), especially spreadsheets and databases, to analyse and interpret complex data

Desirable

• oTo write a business case for service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details Employer name

South London and Maudsley NHS Foundation Trust

Address

Jeanette Wallace House

1 Edridge road

Croydon

CR0 1FE

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Employer details Employer name

South London and Maudsley NHS Foundation Trust

Address

Jeanette Wallace House

1 Edridge road

Croydon

CR0 1FE

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)