Crowne Plaza - Food & Beverage Team Member

TN United Kingdom; Saintfield; On-site; Full time

Job summary

An established industry player in Northern Ireland's hospitality sector is seeking a dynamic F&B Team Member. This role focuses on delivering exceptional service, creating memorable dining experiences, and ensuring a welcoming atmosphere for guests. If you have a passion for hospitality and enjoy working in a vibrant environment, this opportunity offers the chance to grow within a supportive team. Join a company that values true hospitality, where your contributions will make a positive impact on guests and colleagues alike.

Benefits

Discounted Hotel Rates

Health Care Cash Plan

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to Work

Employee Appreciation Events

Employee of the Month Award

Increased Annual Leave with Service

Training and Development Programmes

Qualifications

• Experience in hospitality or customer service roles.
• Ability to provide excellent service and create memorable experiences.

Responsibilities

• Welcome guests and recommend food and drink.
• Maintain cleanliness and safety in the workspace.
• Assist with kitchen duties and guest queries.

Skills

Communication Skills

Customer Service

Flexibility

Ability to Work in a Fast-Paced Environment

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Saintfield, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

9122c92ca457

Job Views:

14

Posted:

05.05.2025

Expiry Date:

19.06.2025

col-wide

Job Description:

Job Description

About Us

Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the industry Wellbeing and Development Promise, and we are proud to be signed up to Green Tourism.

What is the job?

Our F&B outlets makes memories for our guest. The sights, sounds, scents and, importantly, service. As a F&B Team Member you’ll welcome our guests, recommend food and drink and help keep service on-track and up to standard. By tailoring each guest’s experience to their unique tastes, you’ll create memories as delightful as the dishes.

Hours

Various Hours - 40 hours

Pay

Up to £12.90, depending on age

What we offer:

Discounted Hotel Rates across ‘000’s of hotels worldwide for employees and for family and friends

Health Care Cash Plan

Diamond membership of Kingsbridge Hospital Group

Enhanced Pension Scheme

Enhanced Maternity Pay

Enhanced Paternity Pay

Cycle to work

Recruit a friend scheme

Employee Appreciation and Social Events

Employee of the Month Award

£20 for completion of FLOW training

Increased Annual leave with service

Discount at Bodyscape – Employee rate and family and friend rate

Communication and advice on Health and Wellbeing

Andras Academy – Training and Development Programmes and progression opportunities within the Andras Hotels Group

Work for globally renowned Hotel Brands

About The Role

Your day to day

Make each meal a feast for the eyes and treat for the taste buds. With your own signature flare, you’ll turn our high standards into memorable meals for every guest

Own your Workstation – keep on top of supplies and equipment, and minimise waste

Tell your supervisor or duty manager about any unsafe equipment, low supplies or safety incidents

Help create a safe space by following our safety procedures and wearing necessary protective equipment

Be cleaner than clean – meet or exceed local cleanliness and hygiene laws

Help with washing up and other kitchen duties when needed

Give guests a better experience by helping with any queries or advice

Wear your uniform with pride

Take on other ad-hoc duties when the whole team needs to pull together.

How do I deliver this?

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

Skills Needed

About The Company

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

Company Culture

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.

We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.

We offer a range of staff benefits and opportunities to grow your career in our fast-growing company Our Andras Academy provides training and development for all team members and we are an equal opportunities employer.

Desired Criteria

• Experience within the hospitality industry
• Experience in working in events or Conference & Banqueting
• Experience within a Food & Beverage/Waiting staff role
• Experience within a customer service role.

Required Criteria

• Good communication and listening skills
• Ability to work in a fast-paced environment requiring flexible working and a genuine willingness to help guests and colleagues within the hotel.