Cross sell & Upsell Lead

Centrica plc; Clewer Village; Hybrid; GBP 65,000 - 95,000; Full time

Job summary

Centrica plc is hiring a Cross Sell & Upsell Lead for the Centrica Home portfolio. The role blends analytical insight with commercial delivery, focusing on driving customer value and revenue across multiple channels in a hybrid, mostly home-based setup.

You will work with Marketing, Digital and Customer teams to craft targeted offers, monitor performance and ensure regulatory compliance, with senior stakeholders kept informed on progress and outcomes.

Qualifications

• Experience in a commercial, project management or customer growth role.
• Experience delivering change across customer-facing channels, including contact centres, digital platforms or CRM environments.
• Strong analytical skills with the ability to interpret data and turn insights into practical actions.
• Experience developing and presenting business cases.
• Solid understanding of customer value drivers, including cross-sell, upsell and retention strategies.

Responsibilities

• Lead the delivery of cross-sell and upsell activity across Centrica Home products, turning strategy into measurable commercial outcomes.
• Identify opportunities to grow customer value through new channels, propositions, offers and campaigns.
• Design and optimise targeted customer offers that align with customer needs, pricing frameworks and commercial objectives.
• Leverage customer and performance data to support segmentation, targeting and prioritisation decisions.
• Partner with Marketing, Digital and Customer teams to ensure initiatives are delivered effectively and on time.
• Monitor and evaluate performance, including conversion rates, revenue impact and customer penetration, using insights to continuously improve results.
• Ensure all activity complies with regulatory requirements, pricing governance and customer fairness principles.
• Provide insight, recommendations and updates to senior stakeholders to support future planning and decision-making.

Skills

Commercial experience

Analytical skills

Change delivery

Business case development

Customer growth

Tools

CRM systems

Job description

Join us, be part of more. We're so much more than an energy company. We're a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn't rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That's why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.

Cross Sell & Upsell Lead Location: Hybrid - primarily home-based, with flexibility to attend your nearest British Gas office when required Hours: Full-time, 37 hours per week We're looking for a Cross Sell & Upsell Lead to join our team and play a key role in driving customer value and revenue growth across the Centrica Home portfolio.

This is a fantastic opportunity to influence commercial performance by identifying new opportunities, developing targeted customer propositions, and delivering data-led cross-sell and upsell initiatives. You'll work closely with colleagues across Marketing, Digital, Customer and Commercial teams to unlock growth, improve customer outcomes and support our wider business objectives.

The Role As Cross Sell & Upsell Lead, you will:

• Lead the delivery of cross-sell and upsell activity across Centrica Home products, turning strategy into measurable commercial outcomes.
• Identify opportunities to grow customer value through new channels, propositions, offers and campaigns.
• Design and optimise targeted customer offers that align with customer needs, pricing frameworks and commercial objectives.
• Leverage customer and performance data to support segmentation, targeting and prioritisation decisions.
• Partner with Marketing, Digital and Customer teams to ensure initiatives are delivered effectively and on time.
• Monitor and evaluate performance, including conversion rates, revenue impact and customer penetration, using insights to continuously improve results.
• Ensure all activity complies with regulatory requirements, pricing governance and customer fairness principles.
• Provide insight, recommendations and updates to senior stakeholders to support future planning and decision-making.

What we're looking for We’re interested in hearing from colleagues who can demonstrate:

• Experience in a commercial, project management or customer growth role.
• Experience delivering change across customer-facing channels, including contact centres, digital platforms or CRM environments.
• Strong analytical skills with the ability to interpret data and turn insights into practical actions.
• Experience developing and presenting business cases.
• A solid understanding of customer value drivers, including cross-sell, upsell and retention strategies.
• Awareness of the commercial and customer considerations within regulated industries (desirable).
• A basic understanding of pricing, propositions and customer journeys.

Why apply? This is an excellent opportunity to broaden your experience, build your commercial capability and work with a collaborative team focused on delivering growth and great customer outcomes. You'll have the chance to influence key business initiatives while developing your career in a highly visible role. If you're passionate about customer growth, data-driven decision-making and delivering commercial results, we'd love to hear from you.

Why should you apply? We're not a perfect place - but we're a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That's why we've designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too.

Visit the link below to discover why we're a great place to work and what being part of more means for you. https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.

We're a family of brands revolutionising how we power the planet. When it comes to energy, no one does it like us. We make it, store it, move it, sell it and mend it.

We're made up of 12 different businesses, but united by our purpose as Centrica. We're energisers. Our journey to a greener, fairer future is powered by individuals like you. Through innovative green products, intelligent energy solutions and developing smarter ways to use and save energy, we're not just part of the energy transition, we're leading it. Our commitment goes beyond sustainability. Together we're bringing our collective energies to create positive change in our local communities.

If you immerse yourself in our fight to change tomorrow, you might just find your why.

We're looking for people to add to our culture - not fit in with it. We're building a community where you can be unapologetically you, where differences are celebrated, and where everyone can belong.

Real inclusivity also means supporting the different realities our people face. That's why we have the UK's best Carers Policy and are continually building our approach to flexibility and wellbeing.

Of course, we love having fun too. We're a people place after all.