CRM Training And Support Expert

Fynity; Welwyn; Hybrid; GBP 50,000 - 55,000; Full time

Job summary

A leading European defense company is seeking a CRM Support and Training Expert in Welwyn. This hybrid role involves training and supporting users during a digital transformation. Candidates should have relevant experience in regulated environments and familiarity with Microsoft Dynamics and Salesforce. The salary ranges from £50,000 to £55,000, plus excellent benefits including bonuses.

Benefits

Annual bonus

Overtime

Comprehensive benefits

Qualifications

• Valid SC clearance or be SC eligible.
• Relevant industry experience working in a highly regulated environment.
• Experience supporting larger teams.

Responsibilities

• Analysing the needs for training and support.
• Planning and crafting comprehensive training interventions.
• Conducting regular assessments to determine the level of user understanding.
• Collaborating with cross-functional teams.

Skills

Analysing the needs for training and support

Planning and crafting comprehensive training interventions

Experience working with Microsoft Dynamics and/or Salesforce

Collaborating with cross-functional teams

Education

A relevant University degree

Job description

Overview

CRM Support and Training Expert – European Leader in defence undergoing a major digital transformation. A brand-new role opening for a CRM Support and Training Expert to join them on this exciting journey.

With the office based in Hertfordshire, this is a hybrid role which will see you in the office three days a week, with two days working from home.

Responsibilities

• Analysing the needs for training and support
• Planning and crafting comprehensive training interventions
• Planning and delivering user support and follow-up sessions during the adoption phase
• Conducting regular assessments to determine the level of user understanding
• Collecting and analysing new requirements and business needs
• Collaborating with cross-functional teams
• Identifying new risks associated with the CRM implementation

Qualifications

• Valid SC clearance or be SC eligible
• A relevant University degree is preferred
• Relevant industry experience working in a highly regulated environment
• Experience working with Microsoft Dynamics and/or Salesforce
• Experience supporting larger teams

Package

Salary ranges from around £50,000 to £55,000, plus a range of excellent benefits, including an annual bonus, overtime, and more.

How to apply

If you have the required skills and experience, APPLY NOW!

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch