CRM Systems Manager (Microsoft Dynamics 365)

JR United Kingdom; York; Remote; GBP 50,000; Full time

Job summary

A leading charity in the UK seeks an experienced CRM Systems Manager to enhance their Dynamics 365 CRM and drive digital transformation. This remote role offers a strategic position influencing user adoption and operational efficiency within a supportive environment. Ideal candidates will possess extensive experience with Dynamics 365 and a background in not-for-profit settings.

Benefits

Flexible, remote-first working culture

Excellent work-life balance

Qualifications

• Proven experience with Microsoft Dynamics 365 CRM as a systems owner or consultant.
• Hands-on experience with Power Platform (Power Automate, Power Apps).
• Strong working knowledge of GDPR and InfoSec.

Responsibilities

• Act as the D365 CE Product Owner, overseeing functionality and improvements.
• Manage supplier relationships, licences, and compliance.
• Shape and implement the CRM strategy aligning with charity objectives.

Skills

Microsoft Dynamics 365 CRM

Power Platform

Requirements gathering

User support

Stakeholder influence

Tools

Power Automate

Power Apps

Job description

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CRM Systems Manager (Microsoft Dynamics 365), york

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Client:

Conspicuous

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Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Salary: £50,000 per annum

Working Model: 100% remote | Optional office meet-up 1x per month

Overview

A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.

The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.

Key Responsibilities

• Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
• Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
• Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
• Manage third-party supplier relationships, system licences, and support contracts.
• Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
• Oversee data integrity, compliance (including GDPR), and user training.
• Support portal integrations and contribute to ongoing system development initiatives.

Ideal Candidate Profile

• Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
• Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
• Hands-on experience with Power Platform – Power Automate, Power Apps.
• Strong background in requirements gathering, basic configuration, testing, and user support.
• Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
• Experience within not-for-profit, membership, or service-based organisations would be advantageous.
• Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
• Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.

Why Apply?

• Join a respected national charity with a genuine people-first approach.
• Play a pivotal role in shaping their CRM system and digital future.
• Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
• Excellent work-life balance and supportive leadership team.