CRM Systems Manager (Microsoft Dynamics 365)

JR United Kingdom; Leicester; Remote; GBP 50,000; Full time

Job summary

A leading UK charity is seeking a CRM Systems Manager to manage their Dynamics 365 CRM system. This remote role emphasizes user adoption and digital transformation within the organization. The successful candidate will lead strategy implementation, handle system configuration, and ensure compliance. Join a supportive team where your contributions will significantly impact the digital landscape of a respected charity organization.

Benefits

Flexible remote-first working culture

Supportive leadership team

Excellent work-life balance

Qualifications

• Proven experience as a systems owner or administrator of Microsoft Dynamics 365 CRM.
• Hands-on experience with Power Platform, including Power Automate and Power Apps.
• Experience in not-for-profit or service-based organizations is advantageous.

Responsibilities

• Act as the D365 CE Product Owner and oversee daily functionality.
• Lead configuration, testing, and user support for the CRM system.
• Shape and implement the CRM strategy aligning with digital objectives.

Skills

Dynamics 365 CRM

Power Platform

Web/Portal Integrations

GDPR

Job description

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Salary: £50,000 per annum

Working Model: 100% remote | Optional office meet-up 1x per month

Overview

A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.

The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.

Key Responsibilities

• Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
• Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
• Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
• Manage third-party supplier relationships, system licences, and support contracts.
• Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
• Oversee data integrity, compliance (including GDPR), and user training.
• Support portal integrations and contribute to ongoing system development initiatives.

Ideal Candidate Profile

• Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
• Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
• Hands-on experience with Power Platform – Power Automate, Power Apps.
• Strong background in requirements gathering, basic configuration, testing, and user support.
• Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
• Experience within not-for-profit, membership, or service-based organisations would be advantageous.
• Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
• Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.

Why Apply?

• Join a respected national charity with a genuine people-first approach.
• Play a pivotal role in shaping their CRM system and digital future.
• Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
• Excellent work-life balance and supportive leadership team.