CRM Systems Manager (Microsoft Dynamics 365)

JR United Kingdom; Crawley; Remote; GBP 50,000; Full time

Job summary

A leading charity in the UK is seeking a CRM Systems Manager to take ownership of their Microsoft Dynamics 365 CRM system. This strategic role offers the flexibility of remote work while allowing the successful candidate to shape the organization's digital future. Ideal candidates will have extensive experience in CRM systems, particularly in the not-for-profit sector, and strong skills in stakeholder management and data compliance.

Benefits

Flexible remote working culture

Supportive leadership team

Excellent work-life balance

Opportunities for professional growth

Qualifications

• Proven experience with Microsoft Dynamics 365 CRM as a systems owner or administrator.
• Hands-on experience with Power Platform (Power Automate, Power Apps).
• Good understanding of web/portal integrations.

Responsibilities

• Act as D365 CE Product Owner and oversee CRM functionality.
• Lead configuration, testing, and user support.
• Manage third-party supplier relationships and system compliance.

Skills

Microsoft Dynamics 365 CRM

Power Platform

Requirements gathering

Basic configuration

User support

Stakeholder influence

GDPR knowledge

Web/portal integrations

Job description

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CRM Systems Manager (Microsoft Dynamics 365), crawley, west sussex

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Client:

Conspicuous

Location:

crawley, west sussex, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

13

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Salary: £50,000 per annum

Working Model: 100% remote | Optional office meet-up 1x per month

Overview

A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.

The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.

Key Responsibilities

• Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
• Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
• Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
• Manage third-party supplier relationships, system licences, and support contracts.
• Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
• Oversee data integrity, compliance (including GDPR), and user training.
• Support portal integrations and contribute to ongoing system development initiatives.

Ideal Candidate Profile

• Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
• Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
• Hands-on experience with Power Platform – Power Automate, Power Apps.
• Strong background in requirements gathering, basic configuration, testing, and user support.
• Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
• Experience within not-for-profit, membership, or service-based organisations would be advantageous.
• Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
• Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.

Why Apply?

• Join a respected national charity with a genuine people-first approach.
• Play a pivotal role in shaping their CRM system and digital future.
• Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
• Excellent work-life balance and supportive leadership team.