CRM Systems Manager (Microsoft Dynamics 365)

JR United Kingdom; Basingstoke; Remote; GBP 50,000; Full time

Job summary

A leading charity in the UK is seeking a CRM Systems Manager to oversee their Dynamics 365 system, ensuring user adoption and optimising platform use. This fully remote role involves strategic responsibilities, including managing supplier relationships and shaping the CRM strategy to drive digital transformation. Ideal candidates should possess strong experience in Dynamics 365, Power Platform, and be comfortable influencing stakeholders.

Benefits

Flexible remote-first working culture

Excellent work-life balance

Supportive leadership team

Qualifications

• Proven experience with Microsoft Dynamics 365 CRM as a systems owner.
• Hands-on experience with Power Platform and user support.
• Ability to drive CRM optimisation strategies.

Responsibilities

• Act as the D365 CE Product Owner overseeing day-to-day functionality.
• Shape and implement the CRM strategy aligned with digital objectives.
• Manage third-party supplier relationships and ensure compliance.

Skills

Dynamics 365 CRM

Power Platform

GDPR

User Support

Requirements Gathering

Tools

Power Automate

Power Apps

Umbraco

Job description

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Job Views:

5

Posted:

31.05.2025

Expiry Date:

15.07.2025

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Job Description:

Salary: £50,000 per annum

Working Model: 100% remote | Optional office meet-up 1x per month

Overview

A fantastic opportunity has arisen for an experienced CRM Systems Manager with strong Dynamics 365 (CE/CRM) and Power Platform experience to take full ownership of a critical CRM system for a forward-thinking UK-based charity. This is a strategic role for a systems expert who is passionate about driving user adoption, optimising platform use, and influencing digital transformation.

The role is fully remote, with the option to attend monthly meet-ups at the organisation’s office in London.

Key Responsibilities

• Act as the D365 CE Product Owner and subject matter expert for the charity’s CRM and portal, overseeing day-to-day functionality and long-term improvements.
• Lead on basic configuration, testing, user support, and Power Platform enhancements (Power Automate, Power Apps).
• Collaborate cross-functionally to increase adoption and embed the CRM system across departments.
• Manage third-party supplier relationships, system licences, and support contracts.
• Shape and implement the CRM strategy, ensuring alignment with the charity’s digital and operational objectives.
• Oversee data integrity, compliance (including GDPR), and user training.
• Support portal integrations and contribute to ongoing system development initiatives.

Ideal Candidate Profile

• Proven experience with Microsoft Dynamics 365 CRM (CE) as a systems owner, administrator, or functional consultant.
• Good understanding of web/portal integrations (e.g. Umbraco, or similar platforms).
• Hands-on experience with Power Platform – Power Automate, Power Apps.
• Strong background in requirements gathering, basic configuration, testing, and user support.
• Ability to influence stakeholders, drive adoption and lead on CRM optimisation strategies.
• Experience within not-for-profit, membership, or service-based organisations would be advantageous.
• Strong working knowledge of GDPR, InfoSec, and Office 365 architecture.
• Empathetic, proactive, and collaborative – comfortable operating autonomously and within a small digital team.

Why Apply?

• Join a respected national charity with a genuine people-first approach.
• Play a pivotal role in shaping their CRM system and digital future.
• Enjoy a flexible, remote-first working culture with meaningful work and a flat structure.
• Excellent work-life balance and supportive leadership team.