CRM Specialist

JR United Kingdom; Preston; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A leading company in CRM solutions seeks a Subject Matter Expert for Dynamics 365. The role involves driving user adoption, providing tailored support, and collaborating with developers to enhance the CRM platform's efficiency. With a starting salary of up to £60k and a flexible hybrid work model, this opportunity offers strong professional growth for candidates with experience in MS Dynamics CRM.

Benefits

Flexible working model

Enhanced Pension contribution

Life assurance

Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data and suggest suitable solutions.
• Ability to manage workload and meet agreed targets and deadlines.

Responsibilities

• Gather customer requirements and create technical specifications for development.
• Provide tailored support to users, managing requests and troubleshooting.
• Collaborate with System Developers to ensure project quality and progress.

Skills

Troubleshooting

Analytical Skills

Technical Support

Tools

MS Dynamics CRM

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!