CRM Specialist

JR United Kingdom; Liverpool; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

Join a leading Dynamics 365 CRM end-user as their internal Subject Matter Expert for Dynamics CE. This role involves driving user adoption, gathering customer requirements, and providing tailored support. With a competitive salary and flexible hybrid working, it's a fantastic opportunity to thrive in a modern environment.

Benefits

Enhanced Pension contribution

Life assurance

Flexible working model

Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data and troubleshoot issues.
• Analytic approach to problem solving.

Responsibilities

• Gather customer requirements and create technical/functional specifications.
• Provide tailored technical and functional support to users.
• Collaborate with System Developers to ensure project quality.

Skills

Problem Solving

Analytical Skills

Troubleshooting

Collaboration

Tools

MS Dynamics CRM

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!