CRM Specialist

Consilium Group Limited; Leicester; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading company in specialist manufacturing equipment is looking for a CRM Specialist to manage the implementation of their new CRM system, primarily using MS Dynamics 365 and Salesforce. The role involves collaboration across departments for effective delivery, as well as providing technical support and training. Applicants should be degree-educated with proven CRM experience and excellent communication skills, ready for some international travel. Competitive salary and enhanced benefits are offered.

Benefits

Enhanced Employer Pension Contribution

Life Assurance

Enhanced Annual Leave Allowance

Hybrid Working

Qualifications

• Proven experience in CRM implementation and delivery.
• Strong capability in MS Dynamics 365 and Salesforce systems.
• Excellent communication skills to engage diverse stakeholders.

Responsibilities

• Oversee implementation and management of the new CRM system.
• Consult with Sales, Marketing, and Service teams for effective delivery.
• Provide technical support across CRM modules and develop training.

Skills

CRM Implementation

Communication Skills

Collaboration

Education

Degree or Equivalent

Tools

MS Dynamics 365

Salesforce

PowerQuery

PowerBI

Excel

Job description

Consilium Recruit are supporting a globally respected developer of specialist manufacturing equipment supplied across a range of sectors. They are seeking a CRM Specialist with strong migration and implementation experience to support business growth.


Commutable from: Leicester, Loughborough, Nottingham, Derby, Burton-On-Trent

Salary: £ Excellent Salary + Enhanced Employer Pension Contribution + Life Assurance + Hybrid Working + Enhanced Annual Leave Allowance.


The Role:

The CRM Specialist will oversee the transition and manage the delivery of a new CRM system for the business. Using your skill base on CRM tools such as MS Dynamics 365 and Salesforce, you will ensure the smooth and successful implementation of the Salesforce system into the business, working collaboratively with the 3rd party technical implementation specialist.

You will participate in all areas of the implementation namely consulting with Sales, Marketing and Service teams to ensure effective delivery and training. This includes planning, testing, analysis, design and build of the system.

The CRM Specialist will collaborate with stakeholders across the business on an international basis with some travel required and provide 1st and 2nd line technical support across the various modules.

You will manage the configuration and maintenance of the system and develop and deliver the appropriate training milestones and content to ensure proficiency within the business.


The Person:

The ideal candidate for the role of CRM Specialist will be educated to degree or equivalent level and have proven experience and proficiency in CRM implementation and delivery.

You will ideally have strong capability in both MS Dynamics 365 and Salesforce systems and have proven examples of successfully implementing and configuring the system for a thriving business seeking to harness the CRM’s full capacity.

Previous experience with applications such as PowerQuery, PowerBI and Excel are highly desirable for the role.

This role calls for excellent communication skills both written and spoken and the ability to navigate and deliver a new CRM to diverse range of stakeholders across a business. Some international travel will be required for the role.

To apply, please contact James Colley with a current CV via email.