CRM Specialist

JR United Kingdom; Exeter; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading internationally known Dynamics 365 CRM end user is seeking an internal Subject Matter Expert based in Exeter. This role involves driving user adoption, troubleshooting, and tailoring the CRM platform to meet business needs. The position offers a salary of up to £60k and a flexible hybrid working model.

Benefits

Enhanced Pension contribution

Life assurance

Flexible working model

Qualifications

• Experience in various end-to-end MS Dynamics projects.
• Ability to understand data and troubleshoot issues.
• Strong attention to detail and ability to prioritize tasks.

Responsibilities

• Gather customer requirements and create specifications.
• Provide tailored technical and functional support to users.
• Collaborate with System Developers on project quality.

Skills

Hands-on experience with MS Dynamics CRM

Problem solving

Analytic skills

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!