CRM Specialist

JR United Kingdom; Doncaster; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading company in Dynamics 365 CRM seeks a Subject Matter Expert to drive user adoption and provide technical support. This hybrid role involves collaborating with developers and gathering customer requirements to enhance CRM efficiency. The position offers a competitive salary up to £60k along with multiple benefits including enhanced pension contributions.

Benefits

Enhanced Pension contribution

Life assurance

Flexible working model

Qualifications

• Hands-on experience with MS Dynamics CRM across various projects.
• Ability to understand data and troubleshoot issues.

Responsibilities

• Gather customer requirements and create technical/functional specifications.
• Provide tailored technical and functional support to users.

Skills

Problem Solving

Data Analysis

Technical Support

Project Management

Tools

MS Dynamics CRM

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!