CRM Specialist

JR United Kingdom; Chesterfield; Hybrid; GBP 60,000; Full time

Job summary

An excellent opportunity to become an internal Subject Matter Expert for Dynamics 365 CRM at a leading international company. You will drive user adoption and tailor the platform to meet business needs while providing technical support and collaborating with developers. The role offers a competitive salary, hybrid working model, and additional benefits such as enhanced pension contributions and life assurance.

Benefits

Flexible working model

Enhanced pension contribution

Life assurance

Qualifications

• Experience with MS Dynamics CRM in various end-to-end projects.
• Strong analytical approach to problem solving.
• Ability to manage workload and prioritize tasks.

Responsibilities

• Gather customer requirements and create specifications for development teams.
• Provide tailored support and troubleshoot user requests.
• Collaborate with developers to ensure project quality and progression.

Skills

Troubleshooting

Analytical skills

Customer requirements gathering

Education

Hands-on experience with MS Dynamics CRM

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!