CRM Specialist

JR United Kingdom; Basildon; Hybrid; GBP 60,000 - 69,000; Full time

Job summary

A leading company is seeking a Subject Matter Expert for Dynamics 365 CRM to enhance user adoption and provide support. This role involves gathering customer requirements, creating technical specifications, and collaborating with developers to ensure quality outcomes. The position offers a flexible hybrid working model and competitive salary.

Benefits

Enhanced Pension Contribution

Life Assurance

Flexible Working

Qualifications

• Hands-on experience with MS Dynamics CRM on end-to-end projects.
• Ability to understand data and troubleshoot issues effectively.
• Detail-oriented with strong analytical problem-solving skills.

Responsibilities

• Gather customer requirements and create clear technical specifications.
• Provide tailored support managing user requests and troubleshooting.
• Collaborate with developers to ensure project quality and alignment.

Skills

Problem Solving

Data Analysis

Technical Support

Project Management

Tools

MS Dynamics CRM

Job description

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Excellent opportunity to join an internationally known, forward-thinking Dynamics 365 CRM end user as their internal Subject matter expert for all things Dynamics CE.

You'll be tasked with driving user adoption on Dynamics and will provide assistance to users through follow-up and resolution of their cases. you will also be required to assess relevant business needs and adapt the CRM platform to ensure it is working efficiently and effectively.

Role & Responsibilities

• Gather customer requirements and create technical/functional specifications that will provide clear insight for development team and other functional teams.
• Provide tailored technical and functional support to users, managing their requests and troubleshooting when and where necessary.
• Collaborate with System Developers to ensure quality, project progression and to check that product matches specifications.

Skills & Qualifications

• Hands-on experience with MS Dynamics CRM across various end-to-end projects.
• Ability to understand data, troubleshoot issues and suggest suitable solutions.
• Eye for detail, analytic approach to problem solving with the ability to manage workload prioritising key tasks and meeting agreed targets & deadlines.
• Starting Salary - up to £60k
• Flexible, Hybrid working model - (2 days a week on-site in modern Watford offices).
• Enhanced Pension contribution, life assurance and more!