CRM Product Lead

Pearson Carter; London; On-site; GBP 70,000; Full time

Job summary

A professional services organisation in London seeks a CRM Product Lead to oversee a Microsoft Dynamics CRM platform. You'll own the product roadmap, drive user engagement, and ensure alignment with business goals. The ideal candidate has extensive experience with Dynamics CRM in professional settings and proven stakeholder engagement skills. This office-based role offers a competitive salary and flexible benefits.

Benefits

£70,000 base salary

25 days annual leave

Learning & development expenses covered

Qualifications

• Experience as a CRM Product Lead or similar role.
• Extensive experience in a commercial, professional services setting.
• Proven ability to drive change across teams.

Responsibilities

• Drive adoption and engagement of Dynamics CRM across teams.
• Own the product roadmap, gathering requirements, and managing the backlog.
• Ensure CRM supports real user workflows and oversees system performance.

Skills

Hands-on experience with Microsoft Dynamics CRM

Stakeholder engagement

Agile product management

Job description

CRM Product Lead – Microsoft Dynamics
London (4 Days Onsite) £70,000 Benefits Flex Allowance

Are you ready to take full ownership of a Microsoft Dynamics CRM platform for a fast-paced, professional services organisation? This is a unique opportunity to lead product delivery, drive user engagement, and align CRM functionality with business goals in a strategic, hands-on role.

The Role
Drive adoption and engagement of Dynamics CRM across sales, delivery, finance, and leadership teams through onboarding, training, and continuous improvement.

Own the CRM product roadmap—gathering business requirements, managing the backlog, and working closely with internal developers and third-party partners.

Ensure CRM supports real user workflows by translating business processes into effective system design.

Oversee system performance, data quality, and integration with platforms like ATS and finance systems.

Act as the primary CRM contact across the business, reporting to the CTO and engaging senior stakeholders to ensure business-wide alignment.

What You’ll Bring
Experience as a CRM Product Lead or similar senior Dynamics CRM ownership role.

Extensive hands-on experience with Microsoft Dynamics CRM in a commercial, professional services setting.

Strong understanding of business operations in leadership, consulting, or talent-focused environments.

Proven ability to engage stakeholders and drive change across technical and non-technical teams.

Track record of delivering CRM improvements that support business performance and insight.

Experience with agile product management and working with cross-functional tech teams.

Why Join?
£70,000 base salary flexible benefits allowance.

25 days annual leave birthday off 8 bank holidays option to purchase 3 additional days.

Learning & development expenses covered—from qualifications to language training.

High-visibility role with real business impact and close access to senior leadership.

Office-based (4 days/week in London) with modern workspaces and a fast-paced, collaborative culture.

Ready to take the next step in your CRM career?
Send your CV to [e-mail] or call 0191 406 6111 to learn more.

Pearson Carter connects top-tier Microsoft professionals with world-class organisations.
Discover more at www.pearsoncarter.com