CRM Product Business Analyst - Senior Associate

Testing Site - JPMC; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

JP Morgan Chase in London seeks a CRM Product Business Analyst within the CIB Core Data group to define and deliver strategic data solutions for CRM initiatives. You will collaborate with Product Solutions and Program Management to align with business needs and priorities.

You will translate requirements into feature specifications, own the backlog, and support onboarding to downstream processing with cross-functional teams.

Qualifications

• Bachelor’s degree or higher with experience delivering technical and/or operational change.
• 3+ years’ experience in data management, business transformation, or product ownership within financial services.
• Knowledge of Core data and client onboarding processes.
• Excellent analytical skills; ability to present data-driven recommendations clearly.
• Strong time management and ability to multi-task under pressure.

Responsibilities

• Define strategic solutions and designs for contact data informed from business use case gathering.
• Gather, analyze, and document business requirements with stakeholders across Wholesale and CRM teams.
• Lead stakeholder meetings, presenting data models and solutions.
• Translate business requirements into clear feature specifications for development teams.
• Own and prioritize the product backlog with regular reviews and updates.
• Support adoption of the strategic Core data model from onboarding to downstream processing.
• Develop business cases for prioritizing technology builds or enhancements.
• Support Agile methodologies by facilitating sprint planning and reviews.

Skills

Stakeholder management

Backlog management

Agile/Scrum

Product ownership

Data storytelling

Education

Bachelor's degree

Tools

CRM systems

Data management tools

Job description

Join our Commercial and Investment Bank (CIB) Data team as a CRM Product Business Analyst.This role offers a unique opportunity to drive strategic data solutions across the Commercial & Investment Bank, impacting high-profile change programs. Be a part of a team that values innovation, collaboration, and career growth.

As a CRM Product Business Analyst within the CIB Core Data organization, you will be responsible for defining and delivering strategic Core data solutions. You will collaborate with Product Solutions and Program Management partners to ensure alignment with business needs and priorities. Your role will involve building stakeholder trust, scoping data needs, and demonstrating business value.

The CIB Core Data organization is dedicated to unlocking value through high-quality, compliant core data. Our team works closely with Line of Business stakeholders and Core Data Operations and Technology partners to deliver robust product strategies. This position is pivotal to the success of strategic initiatives like CRM, providing an outstanding opportunity at JP Morgan Chase.

• Define strategic solutions and designs for contact data informed from business use case gathering, focusing on delivering business value for strategic initiatives like CRM.
• Gather, analyze, and document business requirements partnering with business stakeholders across Wholesale businesses & CRM teams.
• Lead stakeholder meetings, including preparation and presentation of data models and solutions.
• Translate business requirements into clear feature specifications for development teams, ensuring alignment with product vision and business priorities.
• Own and prioritize the product backlog, maintaining transparency with stakeholders through regular delivery reviews and updates.
• Support the adoption of the strategic Core data model from onboarding to downstream business processing, working with cross-functional teams.
• Develop business cases as needed for prioritization of technology build or enhancements and engage in the annual budgeting process.
• Support Agile methodologies by hosting sprint planning, daily stand-ups, and sprint reviews to drive efficient delivery and team collaboration.

Required Qualifications, Capabilities, and Skills:

• Bachelor’s degree and experience in delivering technical and/or operational change.
• 3+ years’ experience in data management, business transformation, or product ownership within financial services, preferably Wealth or Investment Management.
• Knowledge of Core data and client onboarding processes.
• Excellent analytical skills, with the ability to present fact-based recommendations in a clear, logical, and concise way: \"tell a story\" with data.
• Strong time management skills, efficient at multi-tasking, and able to work under pressure to deliver multiple business demands on time, to a high-level standard.
• Knowledge of Commercial & Investment Bank businesses.
• Excellent relationship management, team leadership, and influencing skills.
• Experience in Product Management, Agile/Scrum methodologies, and backlog management.
• Ability to work in a highly dynamic environment with changing and multiple priorities.
• Ability to understand logical data models and work with data architects to translate conceptual models to logical models.
• Confidence in communicating internally at all levels.
• Analytical and problem-solving skills.

Preferred Qualifications, Capabilities, and Skills:

• Proven track record of successful stakeholder management and collaboration.
• Familiarity with CRM systems and data management tools.