CRM Platform Manager (12 month Fixed Term Contract - renewable/convertible )

Goodnotes; London; On-site; GBP 55,000 - 80,000; Full time

Job summary

A leading company is seeking a CRM Platform Manager to oversee the operations of their CRM platform, ensuring it’s optimized for data flows and user segmentation. The successful candidate will collaborate closely with cross-functional teams while managing A/B testing and compliance for large-scale campaigns. If you're passionate about CRM technology and user engagement, this is a fantastic opportunity to drive significant impact in a thriving organization.

Benefits

Budget for home office setup

Sponsored office visits

Company-wide annual offsite

Flexible working hours

Medical insurance for dependents

Qualifications

• 5+ years of hands-on experience with CRM platforms like Braze, Iterable, or Salesforce Marketing Cloud.
• Proven experience in CRM platform maintenance and troubleshooting.
• Strong understanding of user data flows and event tracking.

Responsibilities

• Manage day-to-day operations of the CRM platform and ensure its scalability.
• Build scalable segmentation logic for personalized messaging across users.
• Collaborate with Engineering and Product teams for system integration.

Skills

Enterprise CRM Platforms

Campaign Orchestration

Data Governance

User Segmentation

SQL

API Documentation

A/B Testing

Cross-Functional Collaboration

Job description

At Goodnotes, we believe that every individual holds untapped potential waiting to be unleashed. By reimagining the way we interact with information, we’re merging human creativity with the breakthrough capabilities of AI. Our renewed vision and mission drive us to create the best medium for human and AI collaboration, empowering users to explore new dimensions of productivity, creativity, and learning. Join us on this journey as we transform digital note-taking into an inspiring and innovative experience.

Our Values:

Dream big

—Be visionary, strategic, and open to innovation

Build great things

—Work in service of our users, always improving and pushing higher

Take ownership

—Take responsibility with bold decision-making and bias for action

Win like a sports team

—Be trusting and collaborative while empowering others

Learn and grow fast

—Never stop learning and iterate fast

Share our passion

—Share ideas and practice enthusiasm and joy

Be user obsessed

About the team:

At Goodnotes, we're on a mission to create the best medium for human and AI collaboration. You will join a talented, distributed Growth Marketing team across Europe and Asia, contributing to user growth and retention for a massive global user base, including our key markets. You will work alongside other marketers, engineers, product managers, designers, and the wider Goodnotes team as a part of the CRM team.

About the role:

We are looking for a CRM Platform Manager who will own the technical operations and strategic enablement of our large-scale CRM campaigns and management. This role is responsible for ensuring the CRM platform is fully integrated, scalable, and optimized to support data flows, user segmentation, and experimentation across teams, not only for campaign execution but to empower CRM use cases end-to-end for Goodnotes.

This is the role for you if you’re excited to work on the things listed below:

• CRM Platform Ownership: Manage the day-to-day operations of our CRM platform, including user data ingestion, custom event tracking, campaign orchestration, and platform hygiene.
• Scalable Segmentation & Targeting: Build and maintain scalable segmentation logic to enable personalized messaging across millions of users. Ensure CRM systems can support high-complexity audience rules with reliability and performance.
• Platform Roadmapping: Contribute to the CRM tech roadmap by evaluating and onboarding new features, proposing optimizations, and planning infrastructure improvements to unlock future campaign capabilities and better user insights.
• Experimentation Enablement: Design and implement frameworks that enable precise A/B testing and holdouts across CRM channels. Partner with lifecycle and product marketers to ensure technical accuracy and clean measurement.
• Cross-Functional System Integration: Collaborate closely with Engineering, Product, and Data teams to maintain and evolve CRM system architecture — from user attribute pipelines to event instrumentation and cross-platform integration.
• Compliance & Data Governance: Ensure all CRM processes and data usage comply with relevant privacy, security, and data handling policies.

The skills you will need to be successful in the above:

• 5+ years of experience working hands-on with enterprise CRM platforms (e.g., Braze, Iterable, Salesforce Marketing Cloud), preferably in a product-driven or subscription-based environment.
• Proven experience managing CRM platform maintenance, troubleshooting, and end-to-end implementation of new features or use cases.
• Strong understanding of user data flows, event tracking, identity management, and how CRM integrates with data warehouses or CDPs.
• Comfortable with tools such as SQL, JSON, API documentation, and campaign logic (e.g., triggers, delays, conditions).
• Experience working with Engineering and Product teams on data instrumentation, system scalability, and experimentation infrastructure.
• Ability to think proactively about CRM tooling needs and advocate for platform improvements that enable better campaign outcomes and user personalization.

Even if you don’t meet all the criteria listed above, we would still love to hear from you! Goodnotes places a lot of value on learning and development and will support your growth if needed.

The interview process:

• An introductory call with someone from our talent acquisition team. They want to hear more about your background, what you are looking for, and why you’d like to join Goodnotes
• A role-specific call with our CRM specialist to discuss your background and skillset for this role more in detail
• A call with your hiring manager. This is the person who will be managing you day to day, working on your growth and development with you as well as support you throughout your career at Goodnotes. This will include a live assessment.
• A meet the team call with 2 or 3 GoodPeople you’d be working closely with at Goodnotes

What’s in it for you:

• Budget for things like noise-cancelling headphones, setting up your home office, personal development, professional training, and health & wellness
• Sponsored visits to our Hong Kong or London office every 2 years
• Company-wide annual offsite
• Flexible working hours and location
• Medical insurance for you and your dependents

Note: Employment is contingent upon successful completion of background checks, including verification of employment, education, and criminal records.

By submitting your application, you acknowledge that you have read and understood our Candidate Privacy Notice, which provides important information about the data we collect during the application process. You can find it here .

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