Central Support Specialist

Ampa - Legal & Professional Services; Birmingham; Hybrid; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Hybrid working

Flexible locations across UK hubs

Job summary

Ampa Group is recruiting for a Central Support Specialist to join the Volume Administration Team. The role provides high-quality administrative and operational support across the business, primarily supporting the Volume Administration Team while assisting other Central Support functions to ensure service standards and data accuracy.

You will input and maintain data across firm systems, manage requests, assist with document handling and data maintenance, and liaise with colleagues to resolve

Qualifications

• Experience in administrative, business support or operational support roles.
• Excellent IT skills with MS Office.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication.
• Good organisational and time management skills.
• Ability to work under pressure and meet deadlines.
• Proactive and flexible approach to support different teams.
• Ability to work independently and as part of a team.

Responsibilities

• Undertaking a variety of administrative and operational support tasks for the Volume Administration Team and wider Central Support function.
• Creating, inputting, updating and maintaining accurate information within the firm's systems and databases.
• Processing and managing administrative requests in line with procedures and service level expectations.
• Supporting workflow and task management to ensure timely completion.
• Assisting with document management, file administration and data maintenance.
• Supporting system record creation, amendments and ongoing housekeeping.
• Liaising with colleagues across the business to resolve queries and provide updates.
• Identifying opportunities to improve processes and workflows to boost efficiency.

Skills

Administrative experience

IT skills

Attention to detail

Communication skills

Organisational skills

Time management

Proactive/flexible

Teamwork

Job description

Office Location: Hybrid (home/office) - We are recruiting for two positions within the team. One role will require the successful candidate to work from our Birmingham office 2-3 days per week. The second role offers greater flexibility, with the successful candidate able to work from any of our other Ampa office locations.

Working Hours: 37 hours per week between 07:00 - 19:00

Reporting To: Central Support Team Leader - Business Support

About us:

A law firm that combines creativity, commerciality, and clarity. We work with blue-chip companies, leading organisations, high street brands and individuals across the country.

As enterprising and original thinkers, we're driven to create exceptional experiences for our clients and our people. We handle personal and business-critical issues and game-changing deals across many dynamic sectors. It's stimulating and rewarding.

We're hardworking and deeply ambitious about creating opportunities for our employees; to move forward and achieve our ambition together. We provide an environment in which you're supported to reach your potential.

Our people have a blend of excellent technical and business skills with the talent to do things differently.

The Role

To work as part of the Central Support Team, providing a high-quality and efficient range of administrative and operational support services across the business. The role will primarily support the Volume Administration Team but will also provide assistance across other Central Support functions as required, ensuring excellent service delivery, accuracy and compliance with agreed processes and service standards.

The Central Support Specialist will be responsible for a variety of administrative tasks, maintaining data integrity across firm systems, supporting operational processes and contributing to the effective delivery of business support services.

What you will be doing:

Responsibilities will include:

• Undertaking a variety of administrative and operational support tasks for the Volume Administration Team and wider Central Support function.
• Creating, inputting, updating and maintaining accurate information within the firm's systems and databases.
• Processing and managing administrative requests in line with agreed procedures and service level expectations.
• Supporting workflow and task management activities to ensure work is completed accurately and within required timescales.
• Assisting with document management, file administration and data maintenance activities.
• Supporting system record creation, amendments and ongoing housekeeping to ensure data accuracy.
• Liaising effectively with colleagues and stakeholders across the business to resolve queries and provide updates.
• Identifying opportunities to improve processes and ways of working to support operational efficiency.
• Providing flexible support across Central Support teams during periods of increased workload, absences or business demand.
• Undertaking any other duties commensurate with the role.

What you will need:

The successful candidate will have:

• Experience working in an administrative, business support or operational support role, ideally within a professional services environment.
• Excellent IT skills, including a good working knowledge of Microsoft Office applications.
• Strong attention to detail with a high level of accuracy.
• Excellent written and verbal communication skills.
• Good organisational and time management skills, with the ability to effectively prioritise workloads.
• The ability to work under pressure, manage multiple tasks and meet deadlines whilst remaining calm and professional.
• A proactive and flexible approach, with a willingness to support different teams and functions as business needs require.
• Strong problem-solving skills and the ability to work independently as well as part of a team.

Key Behaviours

• Customer-focused and committed to delivering a high-quality service.
• Reliable, adaptable and willing to learn new processes and systems.
• Positive and collaborative team player.
• Organised and methodical in approach.
• Committed to continuous improvement and operational excellence.

Benefits, Agile Working and Additional information

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we're keen to be flexible, after all, we value what you do, not where you do it.

We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Manchester, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells.

Additional information

Want to find more about our amazing benefits?

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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.

Equal opportunities

Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

Join Ampa Group – the house of brands reshaping legal and professional services

Ampa Group is the name behind leading brands like Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and more. We bring them together through shared culture, infrastructure and career opportunities - giving our people the freedom to grow, explore and make an impact across a family of ambitious brands.

We believe in the power of &. Corporate & human, purposeful & profitable, ambitious & inclusive. With empowered working, genuine flexibility, and award-winning development, we back our people to do their best work in the way that works for them.

You'll find real collaboration here, not just words. Access to multi-brand experiences, diverse expertise, modern tech, and a culture that encourages you to think boldly, be yourself, and shape a career that excites you.

Ready to unlock your potential for good? Join Ampa Group and be part of what comes next.